Olivia Bradley

Experience

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  Great Big Bag O' Trinkets

  Apr 2012 - now

  Business Owner

  -Creates and markets handmade jewelry-Interacts with customers from all over the world-Provides excellent customer service

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  University of San Francisco

  Sept 2013 - May 2017

  Student Ambassador

  -Conducts tours for prospective students-Performs data entry for the USF admissions database-Communicates with prospective students and parents about USF, acting as a liaison with Admissions Counselors

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  Mandarin Oriental Hotel Group

  Jan 2015 - May 2015

  Travel Industry Sales Intern

  -Compiled sales schedules for trips around the country-Created unique and aesthetically pleasing collateral for the Director of Sales -Booked catering appointments for a variety of locations and groups-Shadowed sales calls around the Bay Area-Interacted with and assisted colleagues from around the country

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  Not Your Average Joe's

  May 2015 - Jan 2016

  Server

  -Regularly placed in the top 10% of servers for revenue and guest surveys-Prepared the dining room for the day by wiping down and setting tables every morning-Recorded and ensured that guests' orders are accurate-Checked in with guests to ensure that they were enjoying their time at our restaurant-Handled finances through giving guests their bill and correct change when necessary-Used an integrated POS system-Ensured that all guests were treated well and had a positive experience in order to create return customers and regulars Show less

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  Morgans Hotel Group

  Feb 2016 - May 2016

  Rooms Department Intern

  -Worked with the housekeeping, food & beverage, and front office teams-Lead morning breakout meetings, filling in for Director of Housekeeping-Assisted with the application for Green Key Global for the Clift - received Four Green Keys -Helped revamp the recycling program at the hotel

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  Simon Property Group

  Jun 2016 - Jan 2017

  Customer Service Representative

  -Interacted with hundreds of customers daily, providing excellent customer service -Handled cash, debit, and credit transactions through a PoS system

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  Walt Disney World

  Jun 2017 - now

  *Manages labor budget of over $9 million, maintaining overtime levels below 3%*Utilizes data from Tableau to identity trends in performance and to justify business changes that improve productivity, such as moving a custodial shift from P.M. to A.M. resulting in a 25% increase in efficiency*Participates in resort-wide budget meetings alongside Executive leadership, assisting GM and Directors*Collaborates with key stakeholders for major process updates, such as WDI, FAM, and Line of Business*Acts as Diversity Champion for Boardwalk Inn and Villas. Facilitates events for heritage months and creates informative bulletin boards for important diversity initiatives *Designs internal communications for department and resort-wide recognition events*Proficiency in complex Excel formulas and macros that convert important data in digestible summaries to assist in directing efforts of peers and leaders Show less • Manages budget of over $9 million and maintains overtime levels below 4%• Leads a diverse team of over 200 housekeeping cast members at a luxury property• Ensures that guest rooms are properly maintained by inspecting cleanliness, providing timely feedback, and issuing necessary discipline to cast members• Trains new cast members and peers on company standards • Consistently achieves high cleanliness scores, above 75% excellent, as calculated by guest surveys• Recognizes and rewards high performing cast members, creating a positive work environment• Creates productive and efficient housekeeper assignments daily, based on rooms to be cleaned that day• Sustains guest satisfaction by acting quickly and sincerely to correct dissatisfiers• Ensures proper cast member pay by monitoring and updating time keeping system• Partners with other lines of business including front desk, food and beverage, and engineering, to ensure a seamless guest experience• Acts as Diversity and Recognition champion for the department, providing information and assistance to peers and cast members• Utilizes a variety of technology and applications to ensure cast members and guests are taken care of• Works with third party vendors to ensure a positive experience for Disney and the vendors• Cross-trained in custodial and covers both A.M. and P.M. shifts when the operation requires Show less

  • Process Manager

    Apr 2024 - now

  • Housekeeping Manager

    Jun 2017 - Apr 2024
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  Freelance

  Jan 2018 - now

  Social Media Specialist

  - Increased Instagram followers from 800 to over 11,000 with an average engagement of 4% per post- Conceptualizes content that is accessible to all target consumers, utilizing strategic marketing data and strong SEO knowledge to reach appropriate audiences - Follows digital trends and changes in social media algorithms to ensure optimal content performance- Utilizes Canva and Adobe Creative Suite to create trendy yet evergreen content- Manages multiple marketing projects simultaneously for top brands such as Wyndham, Hot Topic, and Unique Vintage Show less