Termaine Whittick

Experience

• 

  ADD Designs

  Jan 2012 - Jan 2013

  Graphic Designer

  Contributed to the growth of start-up business, Memories by Delrose D’Cari, successfully operating for over two yearsDesigned and developed branded templates for products, leveraging advanced graphic design skills to transform 2D images and football badges into dynamic 3D visuals.Created innovative promotional materials, including posters, flyers, and web banners, to effectively market products and services to clients.Provided exceptional customer service, managing communications via phone, email, and in-person interactions.Assisted with executive support tasks, including efficiently managing my manager’s calendar and scheduling. Show less

• 

  3equals1 Design

  Nov 2013 - Mar 2014

  Apprentice Interior Designer

  Used my creative mind to find different way to create documents for companies to use when promoting their products/services, for example creating price lists, as well as product option documentsCreating company signatures and edited pictures to enhance manufacturers’ studio images.Creating mood/ finishes boards to give an accurate view of the proposed interior finish.Collected images from manufacturers’ websites and organised them into their catalogued folders to make it easier for the company to find specific products. Edited spreadsheets and extract the right information. Created customised databases for companies to useCreated strong external relationships with manufactures and suppliers Show less

• 

  De Vere Venues

  Oct 2014 - Sept 2015

  Hospitality

  Developed strong customer relationships to foster loyalty and trustSupervised bar operations, ensuring smooth workflow and high levels of service.Delivered prompt, professional service, maintaining a fast-paced environment while ensuring quality.Handled customer complaints with tact and efficiency, resolving issues and enhancing overall customer satisfaction.Consistently upheld the highest standards in food and beverage service, contributing to a positive dining experience.

• 

  Sportsdirect.com

  Mar 2016 - Aug 2018

  Customer Assistant

  Exceptional customer service skillsProficient in operating tillsExperienced in taking on supervisory tasks, including evaluationsEfficient in sorting and clearing deliveriesSkilled in upselling and promoting add-ons for revenue growthCapable of supervising specific sections when neededStrong team player with adaptability and collaboration skills

• 

  Off to Work

  Sept 2018 - Oct 2019

  Catering Specialist

  Catering private events at prestigious venues such as Painters HallsManaging large-scale events, including those held at the National History MuseumSupervising waitstaff in the back end for seamless event executionCoordinating event setups for optimal guest experiencesProficient in serving beverages with a focus on silver spoon serviceConsistently receiving excellent feedback from clients for exceptional serviceExtensive experience in waiting at stadiums, demonstrating adaptability and versatility in diverse settings. Show less

• 

  Liaise

  Jul 2019 - Apr 2023

  Marketing Coordinator

  Marketing Coordinator - Liaise [2019-2023]Website Development:Led the collaboration with an external team to launch a rebranded website, focusing on user experience, tone, and content. Conducted analysis of success metrics while understanding user needs to create tailored experiences. Acted as the main contact for website maintenance, ensuring effective communication with the development team for necessary updates.Marketing & Branding:Employed Adobe Creative Suite to design standout online and offline content, including web banners and newsletters, enhancing the company's visibility in the industry. Coordinated with internal and external stakeholders for smooth execution and revamped branding to strengthen market presence. Analyzed data to drive strategic recommendations and identify opportunities for improvement in internal processes. Show less

• 

  TDL Designs

  Jun 2024 - now

  Freelance Product Designer

  Nationwide - 2024 I identified an unmet user need and integrated a new feature into an existing application through user interviews and data analysis. A thorough competitor analysis helped pinpoint essential features for an effective budgeting tool. I then created low-fidelity screens for usability testing, gathering valuable insights from participants to refine the interface. Building on this feedback, I developed high-fidelity screens and conducted further testing to enhance user experience and address pain points.Scratchy's - 2024I designed a booking system app for a cosmetology business by conducting interviews, visiting barber shops, and performing a competitive analysis to identify key features. The project focuses on enhancing user experience through testing and analyzing screen interactions. I used insights from low-fidelity testing to develop high-fidelity screens that align with the company's branding. Another round of testing with the same participants will further refine the app, ensuring it meets both user needs and business values. Show less

• 

  Disruptiv Media

  Dec 2024 - now

  User Experience Researcher

  Conducted in-depth website analysis utilizing Microsoft Clarity to evaluate and improve user experience.Identified user pain points and explored areas for optimization to enhance the overall user journey.Analysed user behaviour through session recordings and heatmaps, pinpointing frustrations such as dead clicks, rage clicks, and quick exits.Evaluated user interactions, including session times, page views, funnels, and smart events, to gather insights on diverse task completion paths.Assessed the impact of performance issues on user experience and identified opportunities for improvement.Developed actionable recommendations to optimize user experience while aligning with business KPIs. Show less