Niranjan C J

Experience

• 

  Campus Management Corp.

  Sept 2016 - Jun 2019

  Support Analyst

  • Consulted with customers to understand and resolve issues, created documentation, and developed SQL scripts for requested information.• Developed new training materials and trained associates to improve system utilization.• Prioritized bugs and enhancements for the Product team.• Received 2 Power On awards and a Quarterly award for Customer Focus.

• 

  Aptean

  Jul 2019 - now

  • Adhered to best practices for the SDLC and agile methodology. I have consistently developed code according to standards; code base changes have improved the overall quality of the code/product.• Applied secure coding best practices and performed the proper unit testing, ensuring the highest quality deliverables. Implemented (coding) functional requirements as defined in a use case, applying UX principles with the collaboration of other functional areas such as QA and Business Analyst, meeting acceptance criteria and scope of the user cases.• Contributed to testing activities and doc reviews which are a testament to my very good Product Knowledge.• Contributed to the adoption of AI, by adopting Visual Studio Code IDE for Progress 4GL technology.• Contributed to API integrations and cross-product integrations with the ERPs in Progress 4GL technology.• Contributed in DevOps role for a project by building Azure Pipelines and Dockerizing the application.Received a GEM awards and an Aptean Innovation Award. Show less • Adhered to the best practices of the Agile methodology.• Consistently fixed bugs and developed enhancements in Progress 4GL for Windows and Linux platforms.• Collaborated with the team for planning and problem-solving through meetings and brainstorming sessions. • Worked consistently to advance product releases through collaboration with other functional areas (QA, Doc, BA) and personal ownership of bugs and use cases. Performed problem-solving independently, determining the root cause of bugs and proactively solving problems.• Consistently improved knowledge in Progress 4GL technology.• Demonstrated expert knowledge in the core product, becoming an SME for one or more areas of the product.Received a GEM Award. Show less • Providing application support primarily for an Enterprise Resource Management application to a varied customer base.• Providing 1st, 2nd, and 3rd line support to a worldwide client base, using bespoke applications on varied hardware and software platforms, including Windows Server 2008 (R2), and Server 2012. SQL Server 2010, 2016 (R2), 2019.• Logging incidents received predominantly via telephone, email, via a customer portal, and raised internally by other teams in the business.• Taking ownership of incidents logged by varied types of users, including from an end user, through to IT directors of users of the bespoke application, through to resolution, or escalating product defects or enhancements to the application development team.• Offer complete and timely technical explanations to customers throughout the incident resolution process, ensuring that customers’ technical staff fully understand the issue, its resolutions, and means of prevention.• Worked on the implementation of the integrations and customizations developed by the Product development team for the customers.• Working as part of a team, consisting of several Technical Support Engineers, to provide a high level of customer service and technical expertise, ensuring that all incidents are logged, managed, and resolved in a timely manner and to the customer’s satisfaction.Received a GEM Award. Show less

  • Senior Development Engineer

    Apr 2024 - now

  • Software Developer

    Mar 2022 - Apr 2024

  • CS Engineer

    Feb 2021 - Jul 2022

  • Customer Success Analyst

    Jul 2019 - Nov 2021