Godwin Inyang

Experience

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  Ministry of Commerce and Industry

  Sept 2016 - Nov 2017

  Finance Officer
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  Krisoral Group of Companies

  Jan 2018 - Jun 2018

  Assistant Internal Auditor

  • Ensure employ compliance with organization guidelines • Create audit procedures on stocks in warehouse• Audit stocks daily to minimize business risks and stock loss• Supervise loading and offloading of raw materials to the warehouse

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  Helium Health

  Aug 2018 - Apr 2023

  Tier II Technical Support Analyst

  Technical writing-Collaborated with the team to create over 30 knowledge base articles for helium software on JIRA confluence and Fresh Service.-Created internal standard of procedure documents for internal processes. Video User Guide-Collaborated with the video creation team and created over 50 training videos, including release videos for the product to improve onboarding processes for new hires and client support by 30%.DevOps -Deployed the Helium EMR on a Linux and Windows operating system for over 10 on premise facilities, built on a containerized environment and a relational database. On the windows operating system, a virtualization tool is used to partition the operating system before deployment is conducted.-Staged and Upgraded over 10 Facilities using the on-premise heliumEMR software across Nigeria using Linux and windows command line interface, Docker, PostgresSQL and MySQL both onsite and remote, using tools such as WinSCP, Anydesk, Teamviewer, and Putty.-Collaborated with a team to create and manage the Helium intranet site using WordPress and PHP.Project Management-Owned the entire deployment and onboarding process of 4 full-scale, government owned publichospitals. Using agile methodology, I created the entire operational structure and designed a bespokestaff optimization programme for all support staff of the four hospitals.Customer Support-Optimized incident management by resolving assigned ticket escalated from tier 1 support within the approved SLA timing, using tools like VPS, WinSCP, Anydesk, Teamviewer, Linux command line interface, phones, and emails which have culminated in achieving a 90% resolution rate of all assigned tickets.-Optimized defect management with routine regression software testing and bug reporting, escalation tier 3/product engineering team-Trained over 30 on-site and virtual facilities and achieved a 95% customer satisfaction rating for all onboarding training. Show less

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  Parkway

  May 2023 - now

  Application Support Engineer

  • Effectively oversee the allocation and optimization of server and application resourceswithin the Windows Remote Desktop Server and Internet Information Services (IIS)environment, ensuring optimal performance, security, and reliability.•Proficiently employ PowerShell scripting in tandem with the Windows Server TaskScheduler to automate intricate application workflows and processes, thereby enhancingoperational efficiency and minimizing manual intervention.• Monitor and analyze system logs to identify and track instances of system errors in aproactive and methodical manner• Remote and on-site deployment, patching or system integration in test or productionenvironments.• Efficiently compose, test, and validate API requests, ensuring seamless integration andoptimal functionality across various environments using Postman.• Develop and document internal standard operating procedures (SOPs), comprehensiveuser manuals, and informative knowledge base articles, fostering operational consistency,facilitating user understanding, and promoting knowledge dissemination. Show less