Kothannda Raaman

Experience

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  HI-TECH INFOMATICS

  Sept 1998 - Mar 2001

  Jr. Support Engineer

   LAN Installation & Management,  OS/Software Installation. Servicing, Trouble Shooting of Desktop Computers and Printers.

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  D.S.M Soft

  Apr 2001 - Jun 2003

  Jr. Engineer

   Installation & maintenance of IBM PC’s (Netvista),  Installation/maintenance / configuring antivirus – Trendmicro server / client. Installations of client software’s, Lotus notes. Configured protocols like TCP/IP, DNS Servers, DHCP. Added and maintained Server and Client support

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  D.S.M Soft

  Dec 2003 - Nov 2005

  FMS Engineer

   Installation, management, troubleshooting NT Servers, PCs, LAN Networks. Responsible for providing maximum uptime for hardware & networking related issues. Providing round the clock (24x7) user support with resolution within agreed upon downtime. Maintenance of IT Rack, UPS, Network Cables. Involved in Patch Installation and Maintenance for Operating Systems Installing application like Office automation ,E-Clarify front office etc

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  CMS Computers

  Nov 2005 - Aug 2007

  FMS Engineer

   Integration of MPLS VPN, DIA circuits to customers. Rectification for Fault Ticket’s on Data circuits raised by customer. Responsible as Helpdesk In charge for call/field escalations by field team engineers. Project Management/ tracking thru Clarity. Performance management as per quality indicators targets defined in ISO 9001-2000 Quality Management System.

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  Spice Telecom

  Aug 2007 - Dec 2008

  Sr.Executive

   Plan for new rollouts for organization based on the IT requirements. Handled the project of segmenting between internal and DMZ network. New LAN/WAN IT infrastructure planning and implementation. Administered firewall for opening ports/IP’s to vendor networks. Segmenting between internal office network and vendor network. Maintained network availability and performance monitoring and notification system. Plan for new rollouts for organization based on the IT requirements. Supported and deployed network infrastructure in a multi-vendor environment. Platforms deployed and managed include Cisco, Extreme networks, Fortinet, MRO-TEK, Loop. Directed expansion of upcountry offices in Karnataka Responsible for research/analysis, acquisition and configuration of new network/software to fulfill the requirements of the organization. Installed and administered ADS in Windows 2003 Server. Team building and interpersonal relationship within team.  Implementation of industry standard practices and documentation of the same. ISP‘s co-ordination Show less

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  IBM

  Jan 2009 - Jan 2014

  Network Support Specialist

   Perform heath check and upgrade IOS for network devices and ensuring compliance  Support for network infrastructure ensuring 98 % uptime and expected performance levels. Applying / modifying access list per business requirements. Plan and support on new network requirements for business requirements. High availability to NOC team to support the business needs any time, especially during crisis. Ensuring Quality targets are achieved Assist in optimizing the Network along with the Central team. Operational support for LANs, WLANs and knowledge & experience in networking technologies such as Ethernet, VLANs, HSRP,BGP Closure of incident tickets of network / firewall within assigned SLA.  Team building and interpersonal relationship within team and client. Initiation and managing Change Management, Incident Management and preparing RCA for Problem Management for circle activities. Adhering to the ISec (based on ITIL framework) polices for day to day operations. Maintaining asset register for network devices & ensuring accuracy in same to regular audits.  Preparation of SLA reports for weekly, monthly periods. Show less

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  Cognizant

  Jan 2015 - Dec 2020

  Senior Associate
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  JANATICS INDIA PRIVATE LTD.

  Apr 2020 - now

  Manager