Twaha Shah

Experience

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  The Solutions

  May 2018 - Jan 2019

  Reporting Analyst

  Interacted with different power fuel(such as coal and crude oil products) vendors around the world to extract their offered rate list, minimum order requirements, and niche-specific information for market research. This helped in making weekly summaries that reflected valuable statistics on the current market of products.

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  Freelance

  Jan 2019 - Dec 2019

  Freelance Software Developer

  Developed a point of sale software in C# (WinForms) for local restaurants with a simple UI that would assist in the book keeping, allow them to create, and print receipts for customers.

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  IBEX

  Jun 2019 - Aug 2019

  Customer Support Executive

  Customer service executive for T-Mobile that presented the opportunity to engage with prospects on calls.

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  Salsoft Technologies (Pvt) Ltd

  Dec 2019 - Jul 2020

  My team and I were responsible for monitoring, auditing, and streamlining most of the inter-department(Sales & Production) communications and concerns where I was leading a team of two other resources who worked with me in conducting weekly meetings with different production side teams and sales units. My team and I also produced various strategical reports which were vital in identifying the issues and fallbacks hence they were reported directly to the leadership team for further implementation. Show less I started my job as a brand executive where I ensured customer satisfaction, swift & successful delivery of satisfactory projects. I also worked on eliminating service related factors that were most likely to cause financial loss, or loss in terms of goodwill with the clients and a fair part of the process included raising and collaborating in resolving queries regarding the hurdles faced in the technical communication between clients and project managers while keeping record of solved/queued issues in our ticketing system. Show less

  • Project Quality Assurance

    Mar 2020 - Jul 2020

  • Brand Executive

    Dec 2019 - Mar 2020
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  TUNE

  Oct 2020 - Oct 2024

  • Dug through the code and mapped through Multiple DBs, and logs to get to the root of bugs to get them resolved in coordination with engineering resulting in platform stability. • Navigated throughout the Infrastructure gaining the working knowledge of Git, Linux, and AWS Services to further develop the backend understanding while gradually taking on some of the Security-related responsibilities.• Took responsibility for managing vulnerabilities, Triaging and remediation of Vulnerabilities, and Assisting with Vendor Security Questions, resulting in the revival of the Security program. Show less

  • Security Analyst

    Oct 2022 - Oct 2024

  • Technical Analyst - L2

    Apr 2021 - Nov 2022

  • Technical Analyst

    Oct 2020 - Apr 2021
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  MMC Global

  Nov 2023 - now

  Security Consultant