Rashi Adukia

Experience

• 

  Electromech Corporation Cloud and Opensource Company

  Aug 2018 - Feb 2019

  AWS Research and Training

  Provided global technical support to a broad range of external customers as they built mission-critical applications on top of AWS services, reduced implementation hours by 30%Designed and installed AWS cloud infrastructure for 10+ small & medium enterprise customers, resulting in a 2-point increase in customer satisfactionDeveloped and planned technical training for AWS cloud infrastructure for 1000+ students

• 

  Etech Technology Solutions

  Feb 2019 - Sept 2022

  Led the end-to-end development and rollout of 12 industry vertical solutions (QSR, Public Sector, Retail, B2B, Manufacturing, etc...), collaborating with 10+ cross-functional teams, resulting in a reduction in the development time for each solution by 20% Spearheaded the integration of two key products: Action Intelligence & Total Experience Profiles into the core SaaS platform, improved sales development workflow by 21% on a quarterly basis.Supported and lead implementations of complex Medallia products and features. Partnered with the Product team and cross-functional representatives to enable solutions consultants to build out custom demos, reduced customer onboarding time by 90%Maintained and streamlined Medallia’s demo environments, generating $1+M additional in sales revenue Stimulated cross-functional delivery of product offerings, and retained client ties with a net promoter score of 90Leveraged technical expertise in POCs, thereby increasing the acquisition rate by 10%

  • Lead Analyst

    Mar 2022 - Sept 2022

  • Senior Analyst

    Oct 2021 - Mar 2022

  • Business Analyst

    Apr 2020 - Oct 2021

  • Associate Analyst

    Feb 2019 - Apr 2020
• 

  Medallia

  Sept 2022 - now

  Technical Product Manager

  Supported and lead highly technical implementations involving Medallia's latest platform capabilities and integrations with other software vendors like Salesforce, ServiceNow, and Slack.Led critical phase of the customer lifecycle, overseeing technical implementation, and collaborated closely with Engagement Managers and Customer Success team members, resulting in an increased customer satisfaction rate by 20%Designed and executed the demo environment, contributing to Medallia's recognition as the Leader in The Forrester Wave™: Customer Feedback Management, Q1 2023.Successfully architected and engineered innovative SaaS solutions tailored for the Analyst Relation waves, resulting in their successful market launch and substantial revenue generation of over $10+M in Q2 2022. Show less