
Ankit Thapar
Customer Service Manager

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About me
Team Lead - QA | CSM® | ISTQB Advanced Certified (CTAL-TA) | ISTQB Agile Certified (CTFL-AT)| 4x Salesforce Certified
Education

Sharda University
2010 - 2014Bachelor of Technology - BTech
Experience

ICICI Bank
May 2015 - Feb 2016Customer Service ManagerCompleted training provided by ICICI manipal academy during this period and worked in REWA branch as Customer service manager

Denave
Apr 2016 - Mar 2017ExecutiveSoftware Compliance executive for Autodesk

Advarta Digital Media
Apr 2017 - Aug 2019Software Test EngineerPerforming Sanity, functional and Ui testing. Reporting bug, retesting and regression.Creating and executing test cases based on requirement document. Creating defect reports. Involved in UAT.

CRMNEXT
Aug 2019 - Jun 2021QA EngineerLeading overall testing efforts for assigned modules. Reporting and tracking bugs till the fix is released. Creating concise bug summary reports. Performing sanity, regression, functional and usability testing.Working in collaboration with Business Analysts and Developers for implementation of new requirements. Requirement analysis, Creating test cases and scenarios based on user stories and Functional requirement document.

MTX Group
Jun 2021 - nowLeading and driving Functional/ Regression/ UAT & End to End testing activities on assigned Projects. Work in collaboration with offshore and onsite team to advocate Quality process throughout the project lifecycle. -Understanding Client process and requirements. Finding any requirement gaps in early stage of SDLC.-Creating detail oriented test cases by studying Documented requirements and user stories.-Creating RTM and dashboards to track the requirement coverage with the test cases.-Identifying and Communicating high priority/ severity issues.-Working collaboratively with BA and Dev team for requirement implementation and defect resolving. Show less
Team Lead - Quality Analyst
Jun 2023 - nowSr. Consultant Functional Testing
Jun 2022 - Jun 2023Consultant QA
Jun 2021 - Jun 2022
Licenses & Certifications
- View certificate

Introduction to API Testing using JMeter Tool
CourseraDec 2021 
Salesforce Certified Service Cloud Consultant
SalesforceApr 2023
ISTQB Certified Tester Foundation Level (CTFL)
ISTQB® - International Software Testing Qualifications BoardJan 2021
Salesforce Certified Administrator (SCA)
SalesforceFeb 2022- View certificate

Certified ScrumMaster® (CSM®)
Scrum AllianceSept 2022 
Salesforce Certified OmniStudio Consultant
SalesforceFeb 2022- View certificate

Project Initiation: Starting a Successful Project
CourseraFeb 2022 - View certificate

Foundations of Project Management
CourseraFeb 2022 
ISTQB Certified Tester Advanced Level Test Analyst (CTAL-TA)
ISTQB® - International Software Testing Qualifications BoardJan 2023
ISTQB Certified Tester Foundation Level Agile Tester (CTFL-AT)
ISTQB® - International Software Testing Qualifications BoardMar 2022
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