Georgia Arrowsmith

Experience

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  Lemonceillo Home - Luxury Decor

  Apr 2021 - now

  Executive Assistant

  Strategized and created compelling Instagram content to drive customer engagement and elevate brand visibility.Research, identify, and acquire products that align with current market trends and our customer base to drive sales growth.Evaluated sales data to determine product reorder priorities, created purchase orders, and incorporated special customer orders into inventory planning.Designed and implemented new systems and practices to enhance organizational efficiency and streamline operations.Example: Created a centralized log for tracking customer special orders, ensuring timely follow-ups and improved customer satisfaction.Cultivated strong connections with customers by understanding their needs and delivering personalized service, ensuring a positive shopping experience and long-term loyaltyManaged all incoming and outgoing communications, including phone calls and emails, ensuring seamless interaction with customers and suppliers while maintaining professionalism.Oversaw office operations, including procurement of supplies, maintenance of office equipment, and organization of workspaces to promote efficiency and productivity.Assisted in budget monitoring and expense management, ensuring compliance with financial policies and deadlines for payments and reimbursements. Show less

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  Commonwealth Bar & Stage

  Apr 2022 - Nov 2023

  VIP Experience Director

  Supervised the bottle service team ensuring seamless operations, exceptional customer experiences, and a positive work environment for employees.Managed new employee onboarding, conducted training sessions to ensure team proficiency, and created efficient schedules to meet operational needs.Worked closely with other managers to ensure smooth operations and assisted the general manager with opening and closing procedures, including cash-out reconciliation.Actively engaged with team members, providing guidance and support to ensure smooth operations and foster a collaborative work environment.Identified and implemented effective solutions to operational challenges and addressed customer complaints to ensure satisfactionMaintained a calm and composed demeanor while effectively communicating in fast-paced, high-demand situations to ensure smooth operations and team coordination.Started as VIP server (September 2019 - April 2022) Show less