Danilo L. Dos Santos

Experience

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  Prefeitura Municipal de Hortolândia

  Sept 2005 - Nov 2007

  Intern

  Technical support, hardware assembly and maintenance, software support for installation and use, support for custom applications and programs.

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  Safeway

  Nov 2007 - Apr 2008

  Courtesy Clerk

  Packing, general services, stock replacement, customer services etc.

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  IBM Brasil

  Aug 2008 - Dec 2011

  Technical Data Processing - Console and Batch Operator

  Monitoring z/OS Mainframe environment, Problem determination in Batch e Console activities. Monitoring of batch flows, Knowledge in TSO, SDSF, JES2, RMF, SAR, IOF, System Automations for z/OS BMC & IBM, operational level of knowledge in IMS, CICS, DB2, MQ Series, DFHSM, SMS, ACF2, PD for general hardware issues, execution of Changes (IPL, POR, IMS Sysgen, Hardware Changes, Disaster Recovery Work), interpret, create and update work procedures, placement and follow up on hardware and general cases, engagement e help for support teams, Knowledge on IBM work tools. Show less

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  Siemens Ltda

  Jan 2012 - Aug 2014

  Technical Purchaser

  Strategic sourcing to acquire equipment and services to assembly and deliver steam turbines to generate energy for sugar and ethanol plants, pulp and paper companies and oil refinery. Responsible to buy electrical engineering equipment such as low voltage panels and inter level voltage panels, generators, electrical auxiliaries, instrumentation, control and automation hardware and software. Acquisition of imported, raw materials, large engineered equipment’s, forged pieces and special metals, machined, molten, bolded or boiled. Responsible for handling and heavy lift transportation contracts.Stakeholders:Petrobrás, Usiminas, Klabin, CMPC, Cosan, Eldorado, Suzano, Cargill, Dedini, GE, GEA, Emerson, Endress Hauser, John Crane, Voith, WEG, Gevisa, Eletric Machinery, Mahle, etc. Show less

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  IBM Brasil

  Jul 2015 - Dec 2018

  Systems Specialist - Products Support for z/OS

  Support, analysis and problem solution for applications and z/OS specialist programs. Add, convert, retire and maintain applications in ChangeMan ZMF platform. High platform support thru strategies directed to service level management based on ITIL best practices (service strategy and continual service improvement). Level 1 support for support other vendor products such as COMPAREX, CA View, CA Deliver, CA7, CA Panvalet, CA Endevor, CA Librarian, Xpediter, File-AID, Abend-AID, Strobe and ThruPut Manager and other IBM products. Show less

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  Green Peças Ind. Com. de Máquinas

  May 2019 - Dec 2019

  Technical Purchaser

  Strategic sourcing of raw materials, services, intermediate products, finished products and machining consumables for the manufacturing of equipment, machines, factories and solutions for the agribusiness, such as soy and corn extruders, pet food pelletizers, grain mills and mixers, press for oils extraction, dryers, etc.

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  Compuware

  Dec 2019 - Apr 2021

  Mainframe Customer Success Analyst

  Provide technical support for mainframe software solutions extremely focused on customer success.Disseminating DevOps culture among our customers and partners facilitating Agile methodology, CI/CD of software innovation. Responsible to support and help our customers to achieve success utilizing our modern solutions by providing them with complete assistance on installation, configuration, usability, maintenance, tests and demonstration. Solutions such as debugging tools, unit tests, source code management, test data management, measurements, performance and tuning, development and operations.Some supported solutions: Topaz Workbench - Eclipse-based IDE, modern and fully integrated with DevOps Toolchain.Topaz for Total Test - Automated Unit Testing solution increases effectiveness and coverage of application testing for virtualized and non-virtualized environments.ISPW - Modern solution for continuous integration and continuous delivery. Source Code Manager and Version Control. Completely integrated with DevOps Toolchain thru REST API's, Jenkins Pluglins and CLI'sTopaz for Enterprise Data - Test Data Management solution allows analysts and developers to generate synthetic data for tests. Fully integrated to DevOps Toolchain.Other supported products for development and operations: Xpediter/TSO, CICS e Code Coverage. Topaz for Program Analysis. COPE. Hiperstation. Abend-AID. Strobe. Thruput Manager. File-AID. Show less

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  BMC Software

  Dec 2019 - now

  Mainframe Technical Support Analyst

  Provide technical support for mainframe software solutions extremely focused on customer success. Disseminating DevOps culture among our customers and partners facilitating Agile methodology, CI/CD of software innovation. Responsible to support and help our customers to achieve success utilizing our modern solutions by providing them with complete assistance on installation, configuration, usability, maintenance, tests, and demonstration. Solutions such as debugging tools, unit tests, source code management, test data management, measurements, performance and tuning, development, and operations. Show less