Rajeev Varshney

Experience

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  Valiant Communications Limited

  Sept 2000 - Jan 2008

  Team Leader

  Valiant Communications Limited Sept’00-Jan’08 Team Leader April 2006 to Jan 2008 ( 1 Year 9 Months) Assumed the responsibilities of provisioning of SDH and PDH voice and data multiplexer E1/ T1/ E2/ E3/ DS3/ Ethernet/Digital Cross Connect Switch/Echo Cancellers/ E1 T1 converter, technical support, project management, training, testing, customer support. Projects Handled: Switch to Xalted Networks project “Monitoring of B.S.N.L Network”  Designed Network of total solution for Central office and Remote office for “NIGERIA COMMUNICATIONS LIMITED”. Designed Network of total solution of voice and data through SDH and PDH Multiplexers for JORDAN.Senior Engineer Technical Support April 2003 to April 2006 ( 3 Years) Provisioning of SDH and PDH voice and data multiplexer E1/ T1/ E2/ E3/ DS3/ Ethernet/Digital Cross Connect Switch/Echo Cancellers/ E1 T1 converter, technical support, project management, training, testing, customer supportEngineer Technical Support Sep 2000 to April 2003 (2 Years 7 Months) Testing, Provisioning and technical support of different type of telecom equipment Show less

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  Airtel

  Jan 2008 - Sept 2016

  Senior Technical Manager

  Bharti Airtel Limited Since Jan’08 Senior Technical Manager  Playing a key role in managing and developing a Fault Management team for identifying the root cause of problem and resolve them. Managing performance monitoring, control and detailed analysis of performance of network   Improving the individual engineer’s skills and ensure policies and procedures were implemented to the company specifications. Engaged with higher Management for daily operational issues to handle next level of Responsibilities.  Versatile Rolls in Airtel viz. Floor Operations, People Management, Operational Reviews, Analysis, Problem Management, Senior Management Reviews, Coordination with Client, Vendors & Internal departments to fulfill the Service Delivery. Owning a good customer relationship and delivering an excellent support for their satisfaction. Attending review meetings with account managers to solve their issues. Attending review meetings with cross functional teams to raise / solve their issues..Technical Manager  Lead the fault management team members to technically analyze network alarms and resolve network issues. Ensure that all fault resolutions are analyzed and archived for reference. Responsible for analysis of Fiber Outages & reasons for outages.Assistant Technical Manager (Operation) Jan 08 to June 2010 ( 2 Years) Leadership and Management of Fault Management team.  Proactive approach / Analysis of Problem Correction / Resolution. Manage, coordinate and support network fault management systems for the delivery on required network service levels. Documentation: Responsible for documenting all the RCA’s and process for knowledge management for smooth Operation. Tracking and providing solutions for Repeat network outages in Optical Transport Network Show less

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  Spectra

  Sept 2016 - Aug 2017

  Head Problem Management

  Managing performance monitoring, control and detailed analysis of performance of network

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  Furnlab Electronics

  Sept 2017 - Aug 2021

  Head Customer Support

  worked with Furnlab Electronics as Head Customer Support

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  Ekaga Group ( Mumbai | Gurgaon | Dubai )

  Aug 2023 - Oct 2023

  Director Project Operations