Prince Peter

Experience

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  YARAB Technologies Pvt Ltd

  Sept 2012 - May 2013

  Contact centre Agent

  In UK call center, i handled customer inquiries and provide support over the phone to customers based in the United Kingdom. This include addressing product and service-related questions, resolving issues, processing orders, and offering assistance with various customer concerns. I was trained to provide excellent customer service and has followed scripts and guidelines to ensure consistency. The goal is to provide a positive customer experience and resolve issues efficiently.

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  CONCORDIA DMCC Integrated Facility Management

  Dec 2013 - Feb 2019

  A front office supervisor is a more senior role within the front office department of a hotel or similar establishment.We needto oversee the work of front office assistants and ensure smooth day-to-day operations.We often handle more complex guest issues, assist with staff training, and manage schedules and shifts for the front office team. Moreover we are involved in financial tasks such as handling cash and managing accounts related to guest payments.We play a key role in maintaining the high standards of customer service and guest satisfaction.It is so essential for ensuring guests have a pleasant and efficient experience during their stay in Dubai's hospitality industry. Show less As a front office assistant, i was responsible for providing a warm and welcoming experience to guests or customers as they arrive at the establishment. We handle guest check-ins and check-outs, assist with reservations, and provide information about the hotel's services and amenities and also manage phone inquiries, handle guest requests, and address any issues or concerns that guests may have during their stay.We play a crucial role in creating a positive first impression and ensuring guests have a pleasant experience. Show less

  • Front Desk Supervisor

    Mar 2016 - Feb 2019

  • Front Desk Receptionist

    Dec 2013 - Mar 2016
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  OrisysIndia

  Mar 2019 - Feb 2020

  Senior Process Associate

  I was trained to provide real-time assistance, answer inquiries, and address concerns by actively engaging in a conversation with the customer which is mostly useful for complex issues that may require detailed explanations or a personal touch.Customer service through chat involves providing support and assistance to customers through text-based chat platforms, such as live chat on websites or messaging apps.Customers can initiate a chat session, type their questions or concerns, and receive responses from us in real-time. Show less

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  Allianz Services

  Jun 2020 - now

  • Expert - Insurance Operations

    Jan 2023 - now

  • Senior Associate Insurance Operations

    Jun 2020 - Dec 2022