Caitlin Garrett

Experience

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  Pit Stop Convenience Store

  May 2008 - Apr 2016

  Administrative Assistant / Deli manager

  Estimated food and beverage costs, requisitioning, and purchasing supplies.Conferred with food preparation and other personnel to plan menus/specials.Investigated and resolved food quality and service complaints. Retail: Suggestive selling to customers, cashiering, Assistant Manager: Efficient at handling money and everyday transactions such as audits, banking deposits, Invoicing, weekly inventory counts. Efficient at establishing relationships with customers and maintaining client relationships. Efficient at troubleshooting, problem-solving.Responsible for training new staff on all processes and health standards for proper equipment handling and sanitation practices. Responsible for facilitating staff meetings for overall store productivity. Show less

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  Hand and Stone Massage and Facial Spa

  Aug 2015 - Apr 2020

  Licensed Massage Therapist

  Responsible for proper time management of all sessions and client satisfaction, while adhering to company procedures and protocols. Responsible for inventory control, sanitation, and cleanliness of all equipment and treatment rooms. Proficient in problem-solving customer concerns and discomfort. Customize treatment plans for home regiments, for maintenance and upkeep of all massage sessions.

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  The Peake Agency, LLC

  Nov 2015 - Jun 2019

  Insurance Agent promoted to Manager

  Responsible for recruiting, interviewing, and training all new agents while aiding in the onboarding process.Responsible for analyzing performance and drawing up action plans for team members, and developing new processes for the agency.Establishing strong relationships with staff and clients to maintain customer relationships. Ensured all staff exercise good time management while staying up to date on all license requirements and training.Stayed up to date with all agency DFS regulations, guidelines, and policies to ensure staff was producing appropriately.Proficient in researching current industry market trends and utilizing knowledge for business improvement and growth. Show less

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  Lessord Chrysler Products

  Nov 2015 - Dec 2016

  Digital Marketing Manager Promoted to Producer

  Market and advertise services to attract clients by planning and creating digital marketing campaigns including web design, email advertisements, social media campaigns, and print displays. Maintain social media presence across all digital channels ( Facebook, Twitter, Instagram, etc) Measure and report on the performance of all digital marketing campaigns with the use of internal databases, SEO, and CRM. Responsible for reviewing and managing customer reviews and complaints. Responsible for implementing eye-catching advertising (Mostly free products) on a shoestring budget, while making sure that inventory was properly marketed. Show less

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  Rochester Regional Health

  Jan 2020 - Jul 2024

  Redeployed as a Screener during Covid-19. Responsible for the security of policies and procedures and screening patients for Covid Symptoms.Responsible for explaining treatment plans and payment options to patients.Responsible for compiling daily financial records, balances of deposits while collecting outstanding balances on old accounts.Reviewed and corrected claim errors to facilitate smooth processing. Resolved customer complaints, improved operations, and provided exceptional client support.Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys.Located $7000 by implementing cost-saving initiatives that addressed long-standing problems. Show less

  • Security Officer

    Mar 2021 - Jul 2024

  • Access Coordinator

    Jan 2020 - Mar 2021
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  Safe Harbors of Finger Lakes, Inc.

  Jul 2024 - Sept 2024

  Adult Advocate
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  The Arc Ontario

  Nov 2024 - now

  Residential Manager