Mohamed Maged

Experience

• 

  KZ Touch

  Jan 2012 - Jan 2016

  Flutter App Development

  • Developed mobile applications for Android and iOS using Flutter, designing intuitive UIs with its widget-based architecture.• Applied state management techniques (e.g., setState, Provider) to ensure smooth app functionality.• Integrated RESTful APIs for dynamic data fetching and used tools like http and dio for API requests and JSON parsing.• Implemented local data storage solutions (e.g., SQLite, SharedPreferences) for offline functionality.• Optimized cross-platform applications for multiple devices, ensuring compatibility across different screen sizes and resolutions. Show less

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  Xceed

  Feb 2019 - Aug 2019

  Technical Support Engineer (Telecom Egypt “Golden Account”)

  • Provided first-line technical support via calls and remote assistance, efficiently resolving hardware, software, and network issues.• Utilized CRM and ticketing systems to log, track, and prioritize customer issues, ensuring timely resolution and compliance with SLAs.• Escalated complex issues to higher-level support, ensuring follow-up and efficient resolution.• Contributed to process improvements and knowledge base refinement to enhance support workflows and customer satisfaction. Show less

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  EBANK

  Oct 2019 - now

  • Supported successful CORE system upgrade through EOD simulations and issue identification.• Executed and validated EOD procedures to ensure smooth transaction closures and system integrity.• Monitored system performance during operations and escalated anomalies for prompt resolution.• Suggested operational improvements, enhancing efficiency and reducing downtime.• Facilitated communication with internal teams and external partners for project execution.• Maintained detailed logs and reports to ensure compliance and improve system reliability. Show less • Managed EOD procedures to ensure smooth daily transaction closures.• Performed and validated data backups to secure critical information.• Generated Oracle reports to support operational and business needs.• Monitored IT systems, escalating issues for timely resolution.• Executed and followed operational procedures to maintain system integrity.• Troubleshot and resolved operational issues during and post-process.• Documented processes and provided daily operational summaries to stakeholders. Show less

  • IT Operations Officer

    Jan 2023 - now

  • IT Operations Specialist

    Oct 2019 - Feb 2023