Sharon John

Experience

• 

  Thomson Reuters

  Mar 2010 - now

  • Trainer – Provide training to the new staff with the entire team process workflow.• Handle Projects related to publishing Legal books of U.S. – Hard-bounds, Soft-bounds, Binder Pamphlets, Pocket Parts and Supplements, Loose-leafs.• Handle Projects of different U.S. States – publishing content.• Content management; Proof reading; Handle HTML Workflows; and XML Coding on U.S. Legal content. • Keen eye on detailing – Maintain 98.6% quality on Content Management and Book releases.• Data Analysis on Excel - Generate reports; analyze trending patterns and Root Cause of errors and implement alternative steps/methods to reduce such errors - like process knowledge tests.• Vendor management - handle vendor queries• Design/Create cover templates for U.S. Legal books and; Handle product/book releases for manufacturing.• Manage 20% of production, 80% of Quality check for the team.• Quality Check - Cross correct and deliver 98% quality results of the team's production. • Handle team disputes and team work assignment through regular team/status meetings, assist floor support, conduct process update meetings, knowledge sharing, and refresher and training sessions for the team.• Organize team building activities to maintain good relations with the team members.• Maintain good relations and smooth flow of communications with internal and external stakeholders and Team so as to understand the reasons for nonperformance, appreciate good performance, and analyze steps for better performance. Show less

  • Assistant Manager - Global Commentary Operations

    Mar 2010 - now

  • Lead Publishing Specialist

    Mar 2010 - now

  • Senior Quality Analyst

    Mar 2010 - Mar 2010