Sandeep Basu, PMP PSM PSPO

Experience

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  Patni Computer Systems

  May 2007 - May 2008

  Business Specialist

  Attended a workshop on “SAP SD & SAP CRM implementation and integration with other modules” for gaining better insight into the new developments in this field.Solved case studies involving successful implementation of SAP SD & SAP CRM module in different industriesPrepared SAP SD & SAP CRM end users manual covering all basic SAP SD master data and transaction details Created training documents and conducted training sessions for business usersPresentation regarding SAP SD & SAP CRM Module implementation was given to Project Managers and Business unit Head. Show less

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  Patni America's Inc

  Jun 2008 - Mar 2011

  Business Specialist

  Preparing SAP Case Studies and CollateralsPre-Sales ActivitiesBenchmarking General Skill RequirementsHiring for Project specific requirementsScreening of Resumes and Conducting Interviews for SAP Projects

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  St. Jude Medical

  Jun 2008 - Dec 2016

  SAP SD, CRM & GTS Consultant

  SAP SD, CRM, GTS Consulting for St. Jude Medical through iGATE Global Solutions (erstwhile Patni Computer Systems Ltd.)

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  IGATE

  Apr 2011 - Dec 2015

  •Setting up SAP CoE's (SAP CRM CoE and SAP GTS CoE)•New Business Initiatives•RFPs•Client Visits•Rapid Deployment Solutions template•Creating Case Studies and Collaterals•End-to-End solutions for client using SAP CRM, SD and GTS•Developing Demo System for Clients•Solution Centric Approach and Value Innovation•Packaging Solutions for maximum benefits to clients•Creating a Knowledge Management Framework for SAP GTS/CRM and SD•Creating Knowledge objects•Case Studies on existing project/success stories•Mandatory Training on business processes and new tools and developments•Timeline based knowledge enhancement plan•Responsibility Transition •Identify 2nd Line CoEs each location•Groom identified 2nd Line CoEs•Hiring and Mentoring new resources Show less

  • Principal Consultant

    Apr 2014 - Dec 2015

  • Lead Consultant

    Apr 2012 - Mar 2014

  • Solution Architect at iGATE Patni Ltd

    Apr 2011 - Apr 2012
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  Capgemini

  Jan 2016 - Nov 2019

  Principal Consultant/ Managing Business Systems Analyst

  IT Delivery, Account and Client Relation ManagementEngage with customers to understand their business drivers and assess application portfolios and provide IT SolutionsPackaging solutions for maximum benefits to clientsRFPs, creating case studies and collateral in SAP SD, CRM, GTS, EDI for IT in Medical Devices and Life Sciences industryBuilding relationships in a client-facing role and effective at presenting to a senior executive audienceProvide consultative and collaborative approach in managing a portfolio of customers and ensuring they become successful in using SAP servicesFacilitate a customer requirements process, and then work with the client to build out those requirements in SAP platformCollaboratively transfer product knowledge and best practices to clientsDevelop the necessary supporting documentation that allows the customer to understand and maintain programs or processes designed and delivered through SAP IT programs and services Show less

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  Abbott

  Dec 2019 - now

  • Managing the intake, prioritization and completion of production support tickets related to all SAP MD functional areas. Responsible for reviewing tickets and re-assigning any project or enhancement requests to the SAP MD functional teams.• Ensuring production support services are delivered in a timely manner and within the established Service Level Agreements.• Leading Hypercare activities for all major SAP MD projects, including defining exit criteria, determining and supporting production support staffing levels, training users on process, creating and publishing metrics, etc.• Building strong working relationships and communicates effectively with partners in the Business and across the SAP MD Center of Excellence.• Directly managing employee and contractor resources in multiple global locations. Responsible for scheduling and resource allocation to ensure adequate SAP production support is available 24/7 on a global basis.• Continually improving production support processes with a focus on service, efficiency and cost. Works closely with service providers to achieve the same.• Ensuring Compliance with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments.• Maintaining positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Show less Acting as primary SAP support team Subject Matter Expert for business functions using SAP logic in CRM, SD, GTS and EDI. Additional key technology functions also include support for Siebel and Salesforce.Providing leadership across organizations related to SAP Global Production: 7 x 24 support services and problem resolution.Monitoring system performance and system alerts and respond accordingly.Serving as liaison between the support SAP team and other internal IT organizations and technical groups like BASIS and Development to resolve complex issues.Monitoring, documenting and responding to cross functional interdependencies, common implementation problems, and the opportunities for improvement resulting in successful Hypercare and efficient/effective transition to steady state post Go Live of major SAP projects, upgrades, rollouts and enhancements.Communicating effectively with all levels of the organization (Technical and Functional IT, customer, project, IT and executive leadership). Maintain highest standards of customer service and business professionalism.Maintaining positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors Show less

  • Senior Manager IT

    Apr 2022 - now

  • Manager IT

    Apr 2020 - Sept 2022

  • SAP SD, GTS and CRM Senior Business Analyst

    Dec 2019 - Mar 2020