Tom H.

Experience

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  Hickman Properties

  Jun 2003 - Mar 2015

  Owner and Property Manager; Project Manager

  Developing and managing private residential properties.▪ Marketing, growth strategy and business development.▪ Driving a proactive marketing strategy.▪ Managing all administrative and managerial aspects, including meeting planning and controlling office budget and purchasing.▪ Coordination of recruitment activity.▪ Implementing company policies and gaining employee compliance.▪ Coordination of recruitment, training and staff development.▪ Accounting and payroll with Sage One.▪ Coordinating company events such as team building, work parties.▪ Contract development, tenancy management and inventories.▪ First responder for correspondence, complaints and conferences.▪ Negotiation, complaints handling and policy development.▪ Coordination of contractors and managing schedules. Show less

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  University of Aberdeen

  Oct 2003 - Jan 2006

  Housing Officer

  Assisting with the management of nearly 1,000 properties owned by the University Estates Section. • Start/end of tenancy processes – contract administration, database and inventory management.• Tracking maintenance schedules to ensure compliance to the law and within company policy.• Developing efficient filing and workflow systems to efficiently manage organisational procedures.Other responsibilities included liaising with tenants; preparing and administering new tenancy contracts; exercising credit control; key logging; property inspections; tracking property maintenance schedules; overseeing health and safety protocols; fulfilling and logging in-out inventories; utilities management; use of workflows to efficiently manage organisational procedures; balancing high-turnover professional tenants to minimise voids. Show less

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  Property Acquisitions, Development & Rentals

  Jun 2006 - Feb 2009

  Owner & Co-Founder

  As a residential property development company we developed a three-pronged approach to property management and development; modernising residential property for resale, delivering full-service upgrade and maintenance services to clients, and providing rental management services to private landlords.Building a successful business from nothing ensured experience in all aspects of running a small company.Responsibilities included: planning applications; project costing and analysis; tendering applications and processes; contractor appointment and supervision; project management and site coordination; finance applications; budgeting and accounting processes; contract management and new contract negotiation; new business development - marketing and sales; and full-service tenancy management. Show less

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  Central Courier Services Ltd

  Aug 2009 - Jan 2011

  Contract and Fleet Manager

  Providing operational support to this specialist services company offering bespoke transport solutions.• Managing the accounts, bookings – staff & fleet, developing policies and overseeing office administration.• Helping business development through contract negotiation, tendering and administering subcontracts.

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  Global Communique Resorts Ltd

  Jan 2011 - Dec 2012

  Consultant Business Development Director

  Luxury resort and residential development project – Trinidad, North Coast.Designing the system for operating the rental arm of the project, and assisting in the creation and key-stage implementation of a strategic plan for the raising of capital, and coordination of the project from its concept design to real world construction.• Working at board level to review and negotiate client contracts, and pursue new business development. • Developing and implementing policies, marketing and growth strategy, and writing detailed reports.• Coordination of site, and overseeing supplier and contractor agreements and arrangements.Outline responsibilities included research and presenting strategic meetings; new client liaison and relationship development; contract management and negotiation; budgeting and account management; daily coordination of site; supervision of department heads adhering time and budget constraints; and reporting to directors. Show less

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  IVF PROFESSIONALS LTD

  Mar 2016 - now

  Founder, Director

  Digital Media Business Consultant ✪ Creative, professional copywriter with medical and technical experience, and a BSc in BioMedical Pharmacology.✪ Content writer, editor and strategist, with SEO and SEM experience and Google accreditation.✪ Digital marketing expert, social media strategist and post designer across all social platforms. ✪ Digital graphic and media designer and editor. Proficient with AdobeCC Photoshop, Illustrator, Spark, InDesign, Rush, Premiere Pro, Lightroom & After Effects.✪ Wordpress website designer; proficient with Elementor builder. ✪ Business director, with experience of managing, operating and developing small to medium companies.Proficient with Microsoft 365 Enterprise, and multiple CRM and project management tools.Fertility Industry | Business Support and Solutions Service✪ Supporting and empowering fertility providers, research institutions and pharmaceutical companies for developing a successful, personalised fertility journey for all IVF patients. Show less

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  Yellapro Ltd

  May 2018 - Apr 2020

  Head Of Customer Relations

  Head of the Customer Relations Department and Social Media with an international team of support representatives. The company had a small social media profile when I took on this role and was instrumental in growing the social accounts, with a priority over Instagram and Facebook.

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  Avenues

  Jun 2023 - now

  Chief Operating Officer

  Together with our incredible hand-picked Avenues Team, we host and support fertility and reproductive health doctors and specialists, and we welcome their patients with an inviting and luxurious, spa grade full service medical facility. Avenues is a hub, a hospital, a space each satellite doctor can call their own; a truly 5 star clinical environment supported by end-to-end Artificial Intelligence led technologies, state-of-the-art equipment and the most advanced embryology lab in the United Kingdom. Our incredible infrastructure is underpinned by an exceptional white glove service from a team that consistently go over and above in an effort to make you and your patients' experience as positive and memorable as possible.Avenues is a one of a kind centre of excellence in the field, your trusted partner here in the United Kingdom and the perfect host for your patients.If you are a medical professional and your patients are the centre of your world, then Avenues is here for you and your patients. Together, we can and we will make a difference. Show less