Benjamin Bickford

Experience

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  NetApp

  May 2021 - Apr 2022

  Solutions Engineer Intern

  -Collected and analyzed sales data on 150 enterprise level accounts, utilizing TechTarget and other sales software. This allowed sales representatives to identify qualified leads faster, contributing to a shorter sales cycle.-Project managed and collaborated with a cross-functional team to create an all-flash data storage solution for a potential client, capable of running at over 400K IOPS and leveraging HA pairs to protect against system failure.-Completed 30+ hours of training on cloud storage technology and NetApp’s Data Fabric Solutions. Show less

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  Adobe

  May 2022 - Aug 2022

  Customer Engineering Intern

  - Developed an internal Microsoft SharePoint-based process that collects and distributes situation report information, resulting in a 300% efficiency improvement for more than 200 Adobe employees when reporting a problem with their customer’s solution.- Automated the reporting process that visualizes trends in situation report information, resulting in faster analysis of broader problems with Adobe Experience Cloud products and technical account management. - Developed proficiency with the Microsoft Power Platform (Power BI, Power Automate, Power Apps) while creating my internship project, spending an estimated 400+ hours utilizing these tools. Show less

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  Adobe

  Jul 2023 - now

  Technical Account Manager

  As a Technical Account Manager, I serve as a strategic partner to some of the world's largest brands which leverage the marketing technology of Adobe's Experience Cloud. I work alongside Project Managers, Customer Success Managers and Engineers to help our enterprise-level customers increase product adoption and find success with their marketing solutions.