Jaeley Helmstetler

Experience

• 

  Hyatt Regency Seattle

  May 2022 - Dec 2022

  Operations Internship
• 

  Hyatt Hotels Corporation

  Sept 2022 - May 2023

  Campus Ambassador

  I promoted Hyatt Hotels to other students on campus, and talked about my experiences and the benefits of being a part of the Hyatt community.

• 

  Hyatt Regency Lake Washington

  Jun 2023 - Jun 2024

  As an Assistant Food and Beverage Manager in the hotel I play a pivotal role in ensuring the success of food and beverage operations, enhancing the guest experience, and contributing to the overall profitability and reputation of the hotel. My responsibilities are:-Menu Planning and Development: Collaborating with the culinary teams to design menus that align with the hotel's brand, target clientele, and dietary trends. This may include planning for room service, restaurant dining, and special events.-Inventory Management: Managing inventory levels to minimize waste and control costs, as well as making sure the product is up to its par level.-Staffing and Training: Recruiting, hiring, training, and supervising food and beverage service staff, including servers, bartenders, server assistant's, and greeters. Ensuring that all staff members are knowledgeable about menu items, service standards, and hotel policies.-Guest Satisfaction and Service Quality: Monitoring guest feedback, addressing any complaints or concerns promptly, and implementing strategies to enhance the guest experience. This involves maintaining high standards of service, cleanliness, and presentation in all food and beverage outlets.-Financial Management and Budgeting: Developing budgets, analyzing financial reports, and implementing cost-control measures to optimize revenue and profitability. This includes monitoring food and beverage costs, labor expenses, and other operational expenses. -Health and Safety Compliance: Ensuring compliance with food safety regulations, health codes, and sanitation standards. This includes conducting regular inspections of kitchen facilities, implementing hygiene protocols, and training staff on proper food handling procedures.-Marketing: Collaborating with the hotel's marketing team to develop promotional strategies and special offers to attract guests to the hotel's food and beverage outlets. Show less As a Corporate Management Trainee, I underwent a comprehensive training program designed to develop my skills and knowledge in various aspects of hotel management. Throughout the program, I gained hands-on experience and exposure to different departments, including front office, housekeeping, food and beverage, sales and marketing, finance, and human resources.My responsibilities included providing exceptional customer service and ensuring guest satisfaction, learning operational procedures through shadowing and assisting experienced staff, and participating in special projects aimed at improving operational efficiency and revenue generation.I received leadership development training, including seminars, workshops, and mentorship from senior managers, and gained experience in financial management, sales and marketing strategies, and training and development activities.I actively networked with colleagues, industry professionals, and corporate executives, and received regular feedback and performance evaluations to guide my professional development.Overall, my role as a Corporate Management Trainee equipped me with a solid foundation in hotel management and leadership skills, preparing me for future management positions within the hospitality industry. Show less

  • Assistant Food & Beverage Manager

    Jan 2024 - Jun 2024

  • Corporate Management Trainee

    Jun 2023 - Dec 2023
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  CleanSource Property Maintenance

  Jun 2024 - now

  Account Manager