Ahmed Samir

Experience

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  E-HM Electronic Health Management Co

  Sept 2003 - Mar 2007

  Onsite Support Head

  Handling Clients queries in terms of the system & service provided.Receive complains from our call center and adopt the convenient solution for the raise case.Training the pharmacists on our System (pharmacies software) use.Training for the new comers (employees) on the system.Test all new versions from our system and report to my colleagues at the Help desk Dept if there any comments, errors or problems to do the necessary action. o Preparing a daily report about the department progress and the staff performance and report to Manager.o Issuing weekly rotation between department employees during weekend. o Manage the annuals vacations of the staff.o Participating in sales process in terms of promoting to the Organization software. Show less

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  Rockit Transport Services (Allport Ltd)

  Mar 2007 - now

  Air Export Assistant Manager

  Company brief: Rockit Transport Services (Allport Ltd), is an international company.One of the leading companies in the world market in it's field "freight forwarding"​ Our main buz as following: Logistics.Imp. / Exp.Supply chain management.Custom clearance brokerage. ‎ Trucking, over 10 varied Trucks - Trail, big trucks, mid trucks, small trucks. 'Door-to-Door service'​.Bonded warehouse.7 branches covers all Egypt.Job Description:• key account manager such as follows for an example, ( LEONI wiring system, Ralph Lauren US, Levi's, KIA and Haundai spare parts, NEXT UK, Express LLC US, Marks and Spencer UK, Monsoon UK, ASOS UK, Jacob de lafone - sinatry parts , El Sewedy Cables).• Preparing the quotations.• Submit Tenders. • Handling shipments through the international EDI (Electronic Data interchange) system.• Arrange shipments booking.• Arrange shipments pick up, follow up customs clearance process, proper packing & delivery to the carriers.• Reviewing Supplier Shipping documents and handle Documentation process of issuing airway bills, Certificate of origin and all other paperwork. • Provide pre-alert with observance to the SOP (Standard Operation Procedures) if any.• Trace and track the shipments to Final destination.• Participating in sales activities. Show less

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  Rockit Transport Sevices

  Mar 2007 - now

  Senior air export

  •Preparing the quotations.•Submit Tenders. •Handling shipments through the international EDI (Electronic Data interchange) system.•Arrange shipments booking.•Arrange shipments pickup, follow up, customs clearance process, proper packing & delivery to the carriers.•Reviewing Supplier Shipping documents and handle documentation process of issuing airway bills, Certificate of origin and all other paperwork. •Provide Pre alert with observance to the SOP (Standard Operation Procedures) if any.•Trace and track the shipment to Final destination.•Participating in sales activities. Show less

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  Rockit Transport Services

  Jan 2020 - now

  Operations Air Exp Manager