Michael Ewing

Experience

• 

  Batavia Muckdogs

  Jun 2009 - Oct 2015

  Continued to perform the duties of the Director of Ticket Sales and Box Office Manager Utilized cold calls and face-to-face meetings to sell sponsorships, advertising, and establish partnerships with local businesses Helped significantly reduce expenses and increase revenues, leading to the best financial year since Red Wings Management took over Directly involved in group sales, season ticket sales and game-day sales through cold calling and telemarketing Performed daily ticket reports, game day reports, and was in charge of all ticket sales throughout the season Was in charge of player appearances and other community relations

  • Assistant General Manager

    Feb 2011 - Oct 2015

  • Director of Ticket Sales/Box Office Manager

    Jun 2009 - Feb 2011
• 

  Rochester Red Wings

  Oct 2015 - now

  Business to Business sales experience selling to executive level decision makers. Deliver presentations in person, over the phone and via email to leads, current clients and prospects in order to sell products meeting their wants and needs. Manage and provide exemplary customer service to over 300 group and 75 season seat accounts. Including both businesses and personal accounts. Consistently meet increasing group sales goals, achieving over 104% success rate since 2016. Increased personal group sales by over 48% since starting with team. Oversee company’s Flex Packs and Mini-Plans, generating nearly $300,000 per season. Includes everything from renewals, ordering of tickets, processing orders, and ensuring ticket distribution and customer satisfaction. Assisted the transition of off-season ticket sales program from telemarketing format to Zipwhip Chat software. Execute and manage charitable elements of team, including mobile auctions and ticket program for underprivileged community members. Collaborate with internal and external stakeholders to plan and execute promotions, gamedays, and outside events. Support Executive and Corporate Management in advertising sales and implementing sponsored promotions. Show less B2B and B2C sales experience in selling groups, season tickets, ticket plans and advertising packages. Utilized cold-calls, meetings, and emails to retain current clients and increase group sales numbers. Increasing group sales revenue to over $175,000 per season. Took over the lead role in overseeing team’s ticket packs, offering consumers options other than season seats. Hired and managed off-season sales training program of between 5-7 college students. Transitioned charitable auctions from in-stadium to mobile, implementing the use of the LiveSource App. Assisted ticket department and box office in both off-season and gameday tasks. Met with groups, clients, and accounts during games to ensure their satisfaction. In charge of program that finds companies and organizations to sponsor tickets for underprivileged groups Show less

  • Director Of Ticket Operations

    Feb 2022 - now

  • Assistant Director of Group Sales

    Mar 2020 - Feb 2022

  • Group Sales & Ticket Representative

    Oct 2015 - Mar 2020