Andrea Pierce

Experience

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  PetValu

  Feb 2019 - Dec 2020

  Assistant Manager

  Assisted in managing day-to-day operations resulting in increased customer base and product managementPromoted within 6 months to Assistant Manager for maintaining daily operations and delivering exceptional customer serviceAssisted in all store operations including scheduling, monthly inventory, maintaining local trends to keep up with purchasingAssisted in overseeing the financial aspects of the department including purchasing and payment of invoicesLed other team members in receiving goods, stocking goods, and cleaning operationsCollaborated with upper management on trainingFostered and maintained relationships with local community Show less

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  City Winery

  Jul 2019 - Feb 2020

  Lead Hostess

  Delivered consistent exceptional guest experience and helped maintain day-to-day operationsImplemented and trained all hosts on reservation systemAttended trainings, tastings, and meetings, as neededProvided positive guest experience including greeting, conversing with, and thanking departing guestsMaintained all reservations/seating through designated systemManaged all call-ins and walk-in inquiries, directing to appropriate departmental contacts or taking messages and communicating to such departments as necessaryManaged miscellaneous day-to-day communications, including but not limited to, voicemails, emails, deliveries, and reservation callsProvided guests with accurate wait time estimates during busy periodsTrained coworkers and met consistently for feedback to improve guest satisfaction Show less

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  City of Paws Pet Care

  Jan 2021 - Apr 2022

  Retail Store Manager

  Managed day-to-day operations resulting in increased customer base and profitabilityOpened new retail storefront locationManaged all store operations including supervising team of 6+ retail associates to deliver exceptional customer serviceCreated and implemented scheduling practices, and time sheetsCreated and implemented social media presence in local community and beyondCreated and implemented regular sit-down check-ins and quarterly reviews with employeesCollaborated with Owner to develop and implement new operational proceduresLed monthly inventory counts and managed vendor orders maintaining adequate inventory levels and minimize food wasteFostered and created relationships with vendors for purchasing and maintaining adequate local trendsFostered relationships with community and created and implemented local community eventsEmpowered employees to provide excellent customer serviceIncorporated customer satisfaction as a component of departmental meetings with a focus on continuous improvement Show less

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  Crust Vegan Bakery

  Apr 2022 - Oct 2022

  Restaurant Manager

  Managed day-to-day restaurant operations resulting in increased guest satisfaction and profitabilityAssisted in recruiting, training, and developing a team of 3+ team members in ensuring compliance with code date standards, sanitation, and safety requirementsCreated and implemented regular sit down check-ins and quarterly reviewsCollaborated with Bakery Leadership Team to effectively plan production and meet customer needsCreated and maintained prep lists to monitor and maintain quality of goodsCollaborated with Bakery Leadership Team to develop and execute successful local marketing initiativesEnsured employees were treated fairly and equitablyStrived to improve employee retentionImproved service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed Show less

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  Study Hotels

  Oct 2022 - Oct 2023

  Restaurant Manager

  Assisted General Manager in leading restaurant operations and staff development resulting in increased customer satisfactionLed and trained a team of 30+ crew members to achieve operational excellence and exceptional customer serviceCreated and implemented policies such as side-work, disciplinary action, cleaning duties, scheduling and time-off requests, large party reservations, and training materialsCreated and implemented schedule and policies for food & beverage updatesCollaborated with BOH management for new menu updates, inventory, and operational proceduresWorked closely with Room Operations Manager, Front Desk Manager, and other Hotel Management for guest amenities, room operations, resolving guest complaints, and restaurant updatesMaintained restaurant cleanliness and resolved maintenance issues promptly to ensure a safe and pleasant dining experience for customersMet with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction Show less

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  Sheraton Hotels & Resorts

  Mar 2024 - now

  Assistant Restaurant Manager

  Assists Restaurant Manager in daily restaurant operations and staffdevelopment to ensure all brand standards and guest satisfactionare metSupervises daily operations of restaurant and all related areasAssists in ensuring compliance with all restaurant policies,standards and proceduresAssists in achieving or exceeding budgeted goalsAddresses employee questions and concerns weekly, ensuringoperational efficiencyMonitors employees to ensure performance expectations are metProvides feedback to employees based on observation of servicebehaviorsCommunicates to Chef and Restaurant Manager any issuesregarding food quality and service levelsMonitors alcohol beverage service in compliance with local lawsInteracts with guests to obtain feedback on product quality andservice levelsSupervises staffing levels to ensure that guest service,operational needs and financial objectives are metEncourages employees to provide excellent customer servicewithin guidelinesHandles guest problems and complaints, seeking assistance fromsupervisor as necessaryStrives to improve service performance Show less