Shelby H

Experience

• 

  Heart Hoopla

  Feb 2016 - Dec 2023

  Producer, Vendor, Instructor, and Performer

  Sole owner of Heart Hoopla, a company that uses heart shaped hoola hoops as a medium to inspire creativity and play, boost self confidence, and stay active. You may see these heart shaped hoola hoops at community events, private parties, city festivals, and more.

• 

  Technical Assistance Partnership of Arizona

  Jan 2019 - Jan 2022

  Circus Coach/Youth Development

  Worked with Phoenix Youth Circus Arts to teach K-8 children balance, acrobatics, and juggling for after school programs, summer camps, and festival/fair settings.

• 

  Oscar Health

  Dec 2020 - now

  I research and resolve member grievances and appeals, often within expedited timeframes, within regulatory requirements. Attention to detail is crucial in this role. I work closely with my colleagues on a small but powerful team that quickly resolves some of the most complex escalations. Cross-departmental collaboration is essential in this role. Many cases are time sensitive and require immediate action. Detailed casework, research, and organization are needed on a daily basis.

  • Senior Complaints, Grievances, and Appeals Liaison

    Mar 2024 - now

  • Specialist, Member Services

    Dec 2020 - Apr 2024