Jordan Freeman, CAPM, CSM

Experience

• 

  McDonald's Corporation

  Apr 2007 - Sept 2009

  Crew
• 

  Groupe Dynamite

  Oct 2009 - Aug 2011

  Sales Associate-Garage

  Support all visual and brand directives. An active team player in meeting the needs of customers on the sales floor. Cashier and Stock.

• 

  ALDO Group

  May 2011 - Jan 2013

  Sales Associate - Call it Spring/ Aldo Accessories

  Stock, Sales & Visual. Team Player. Always willing to meet the needs of shoppers.

• 

  Earls Restaurants

  Apr 2012 - Dec 2012

  Server
• 

  The Oaks Golf & Country Club

  Jul 2012 - Apr 2014

  Server

  Served in the clubhouse/lounge and banquets when needed

• 

  Victoria's Secret

  Oct 2012 - Feb 2013

  Visual Tech

  Maintains visual and merchandising standards. Assists in brand guide prep and planning. Creates and executes planning with Category Manager. Orchestrates and executes window and interior displays. Adheres to brand standards. Processes merchandise to be floor ready, reducing replenishment hours and ensuring a full and abundant sales floor. Maintains back room and under stock, including both merchandise and non-merchandise.Replenishes merchandise to standard.

• 

  Brandy Melville

  Feb 2013 - Apr 2014

  Stock Manager & Key Holder

  Supports management in all essential duties that contribute to the operation of the store.Receive, process and count all merchandise delivered, create and input inventory into the system and have it floor ready. Bring product out and make it visually appealing. Also in charge of sending misc. products/transfers out of the store to other locations.

• 

  JOEY Restaurant Group

  Sept 2013 - Apr 2014

  Lounge Server
• 

  TD

  Apr 2014 - Jul 2016

  Financial Sales Telephone Representative

  Think like a customer by matching products, services and solutions to each customers’ unique needs, and solving problems at first contact; delivering legendary experiences and trusted adviceTrained New Hires and was able to recognize common trends, elements and learning curves and provided the consistent feedback and support to insure the specialists were successful. I had the opportunity to do side by side coaching, live listening, floor support and facilitate presentations.

• 

  Voices.com

  Aug 2016 - Oct 2018

  Account Manager

  Worked with clients across the Eastern United States to cast, hire and work with professional voice-over talent - all while ensuring the project was completed seamlessly and on time. Worked with clients in all sorts of industries, from advertising and production, to healthcare and government

• 

  CARFAX Canada

  Oct 2018 - now

  • Spearhead operational workflows to support sales and go-to-market strategies for new and existing products and features, enhancing cross-functional alignment.• Bridge communication between departments to deploy technical solutions using CRM, DocuSign, ClickDimensions, and Power BI, improving system efficiency.• Optimize user adoption by developing training materials and leading training sessions for the sales team.• Prioritize and manage technical backlog requests in collaboration with stakeholders, delivering timely resolutions aligned with business priorities.• Serve as a Subject Matter Expert, advising on the impact of business decisions on technical systems and tools.Recent Projects:• Developed and implemented (3 different) Sales leaderboards to visualize key performance metrics, enhancing team accountability. • Designed and implemented an Opportunity Funnel Management Process that increased sales pipeline visibility by 100% and reduced sales cycle time by 20%, resulting in a 15% growth in deal closure rates within 12 months.• Zoom Phones/Microsoft Dynamics Integration for 200~ internal Users. Show less • Provide vital operational and logistical support for Sales Teams• Creating and defining new sales processes and data applications required to support the product roadmap and enable the sales team to sell better, faster and more efficiently. This includes a focused scope of coordination activities working with cross functional teams in a collaborative and team oriented environment• Support with differing levels of commitment and deliverables in addition to day to day responsibilities for the following projects: CarCare/CARFAX 4 Life – Dealer Mapping and Sales Process, Price Increase, Fresh Desk Ticketing System Integration, Docusign/Microsoft Dynamics IntegrationTop Performer award in 2021 Show less • Maintain and execute pricing policies as defined by the company• Assist in the documentation of procedures, control processes, and policies•Provide training on CRM, assist in creating training materials and documents when applicable• Support day-to-day Sales and Account Management processes, workflows and automations including optimizations to improve productivity• Monitor data integrity and coordinate cross functionally to ensure data accuracy across the organization• Prepare internal reports as required to show progress of projects or task• Use analytics to identify opportunities and generate reports for specific projects for all products as needed Top Performer award in 2019 Show less

  • Technical Project Manager, Sales Operations

    Jul 2024 - now

  • Sales Operations Team Lead

    Dec 2021 - Jul 2024

  • Senior Sales Operations Coordinator

    Apr 2020 - Dec 2021

  • Sales Operations Coordinator

    Oct 2018 - Apr 2020