Nikita Kumar

Experience

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  Grand Millennium Dubai

  Jan 2014 - Jul 2014

  Internship

  Experience: •Using hotel resources to maximize guests’ satisfaction & optimize revenues. Handling with customers, •to interact and communicate with various clients, to manage small events and to upsell a product to a customer , •Resolving customer complaints in a timely and professional matter • Representing the hotel in the market place and develop relationships with key accounts.

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  360red Productions Ltd

  Jun 2016 - Aug 2016

  Marketing Intern

  • Working closely with sales directors to promote brands and increase value of products •Focusing on the evolution of new business prospects through marketing strategies •Implementing various marketing techniques to achieve and exceed targets •Gathering and presenting key marketing data to the marketing director and suggesting necessary reactions to improve the performance of the company •Maintaining & updating the companies website & social media.•Producing and publishing online marketing material. Show less

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  Dunes Hotel Apartments

  Feb 2017 - Sept 2017

  Marketing Intern

  • Directed a successful SEO and link-building campaign to increase the website’s credibility and drive traffic. • Retained clients to build brand awareness and generate leads while managing internal and external online marketing campaigns and programs. • Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries. • Identified, evaluated and then developed effective marketing strategies based on objectives, • Provided market strategies according to relevant market specificities - Researched and closely analyzed market strategies, both existing and new ones. • Created effective messaging using language, graphics and marketing collatera Show less

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  WHEALTH INTERNATIONAL

  Oct 2017 - Sept 2018

  Admin Officer

  • Liaisoning with various clients • Managing the Production Department • Contacted providers to resolve healthcare insurance and benefits • Handled inbound and outbound calls in a fast paced environment• Enrolled new customers into health benefits and verify all information in system• Resolved customer complaints and handled difficult callers with patience and professionalism.• Proficient in all facets of internal healthcare computer programs and software

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  Digit Insurance

  Nov 2019 - Dec 2019

  Underwriting Intern

  • Understanding and execution of digitised underwriting process at GO DIGIT including processing of required documents such as permit copy, registration certificates, contracts and agreements;• Experience in manual processing of the above documents in case of specific need; • Review of documents and specific situational pointers to identify fraudulent claims. On the course of this short internship, was able to identify and report 3 such fraud cases.

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  Gargash Insurance Services LLC

  Mar 2021 - Apr 2023

  Customer Service Officer
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  Cigna Healthcare

  Jul 2023 - now

  Policy validation Analyst