
Robin Marshall
Customer Service Mgr.

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About me
Senior Accounting Associate at United Network for Organ Sharing
Education

J. Sargent Reynolds
-Business Management
John Tyler Community College
2015 -Business Administration and Management, GeneralContinued Business Management studies
Experience

Bank of America
Jan 1994 - Jan 2000Customer Service Mgr.Started out as a customer service associate, worked as a team leader, executive assistant, schedule forecast specialist and team manager within the Customer Service call center. As a team manager, I was responsible for a team of 15-20 people, monitoring and coaching their service quality and supported them with escalated customer issues.

Vector Security
Jan 2002 - Jan 2005Collections associateI contacted customers regarding delinquent accounts within a profile of commercial and personal accounts. I was also responsible for exhausting all attempts to contact the client and reporting the more seriously delinquent accounts to a collection agency.

Whitlock
Oct 2006 - Aug 2018A/R Credit LeadI'm responsible for setting up new customer's account while establishing their credit limit within the guidelines of company policy, reviewing credit for existing customers and making decisions on sales order on hold due limit issues. I also work on billing, collections and cash receipt and posting payments.

RBI Corporation
Aug 2018 - Dec 2021Accounts Receivable Specialist.webp)
United Network for Organ Sharing (UNOS)
Dec 2021 - nowSenior Accounting Associate
Licenses & Certifications

Credit Business Associate
National Association of Credit Management
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