Robin Marshall

Experience

• 

  Bank of America

  Jan 1994 - Jan 2000

  Customer Service Mgr.

  Started out as a customer service associate, worked as a team leader, executive assistant, schedule forecast specialist and team manager within the Customer Service call center. As a team manager, I was responsible for a team of 15-20 people, monitoring and coaching their service quality and supported them with escalated customer issues.

• 

  Vector Security

  Jan 2002 - Jan 2005

  Collections associate

  I contacted customers regarding delinquent accounts within a profile of commercial and personal accounts. I was also responsible for exhausting all attempts to contact the client and reporting the more seriously delinquent accounts to a collection agency.

• 

  Whitlock

  Oct 2006 - Aug 2018

  A/R Credit Lead

  I'm responsible for setting up new customer's account while establishing their credit limit within the guidelines of company policy, reviewing credit for existing customers and making decisions on sales order on hold due limit issues. I also work on billing, collections and cash receipt and posting payments.

• 

  RBI Corporation

  Aug 2018 - Dec 2021

  Accounts Receivable Specialist
• 

  United Network for Organ Sharing (UNOS)

  Dec 2021 - now

  Senior Accounting Associate