Carrie Willis

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Asheville, North Carolina, United States

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Timeline
About me
Technical Services Manager, eternal student, multiple-hat-wearer ✨
Education
- Northwestern University
  2011 - 2015
  Bachelor’s Degree
Experience
- Northwestern University Information Technology
  Oct 2011 - Jun 2019
  - Project Manager
    Dec 2018 - Jun 2019
  - Systems Analyst Associate
    Feb 2017 - Dec 2018
  - User Support Specialist
    Sept 2015 - Feb 2017
  - Lead Helpdesk Analyst
    Jul 2013 - Sept 2015
  - Senior Helpdesk Analyst
    Jan 2012 - Jul 2013
  - Helpdesk Analyst
    Oct 2011 - Jan 2012
- Advanced Program in Art History and Archaeology (APAHA)
  Jun 2014 - Jul 2014
  Field Archaeologist
- Medieval Worlds Field Studies
  Aug 2014 - Aug 2014
  Field Archaeologist
- The Bradford Group
  Jun 2015 - Sept 2015
  Independent Contractor
- TeamDynamix
  Jul 2019 - now
  Helm a team of whip-smart, customer-focused visual developers and technical consultants. Provide strategic guidance surrounding how to provide personalized, white-glove training at scale. Develop documentation, training curriculum, and implementation processes. Still get my hands dirty building integrations and troubleshooting SQL, network endpoint discovery protocols, SAML, and customer-developed scripts.
  - Manager, Technical Services
    Aug 2022 - now
  - Managing Consultant, Technical Services
    Dec 2021 - Aug 2022
  - Senior Technical Services Consultant
    Mar 2021 - Dec 2021
  - Client Services Consultant
    Feb 2020 - Mar 2021
  - Implementation Consultant
    Jul 2019 - Feb 2020
Licenses & Certifications
- FERPA 101: Colleges and Universities
  U.S. Department of Education
  May 2021
- KCS Foundation (KCS)
  The KCS Academy - the Only Authorized Certifying Body for KCS
  Apr 2020
- Elements of AI Certification
  University of Helsinki
  Jul 2020
  View certificate
- Adult and Pediatric First Aid/CPR/AED
  American Red Cross
  May 2020
  View certificate
- Fundamentals of Digital Marketing
  Google
  Mar 2019
  View certificate
- Open Water Scuba Diver
  PADI
  Jul 2011
- ITIL Foundations Certification (v4)
  PeopleCert
  Sept 2019
- ITIL Foundations Certification (v3)
  AXELOS Global Best Practice
  Aug 2017
- FERPA 101: Local Education Agencies
  U.S. Department of Education
  May 2021
- HDI Support Center Analyst
  HDI
  Feb 2016
Honors & Awards
- Awarded to Carrie Willis
  Northwestern IT Employee of the Year (Employee Excellence Award) Northwestern University Information Technology 2017 The Employee Excellence Award recognizes outstanding contributions by an individual to Northwestern IT and to the University as a whole."Going above and beyond others in commitment and service, the winner has made outstanding contributions over the year or demonstrated a consistently outstanding level of operational expertise in his or her area of specialty."
- Awarded to Carrie Willis
  Service Excellence Award Northwestern University Information Technology 2017 "For times when 'thank you' just isn’t enough - when a staff member went above and beyond the call of duty outside the day to day job responsibilities to complete a task or meet a goal - there’s the Service Excellence Award." Awarded for developing a project plan to migrate an entire department's on-premise network file share to Box cloud storage.
- Awarded to Carrie Willis
  Nominee, Support Center Analyst of the Year HDI 2016 The Support Center Analyst of the Year Award "recognizes front-line technical support professionals who demonstrate knowledge and understanding of industry standards and commitment to excellence in customer service, while consistently exceeding performance objectives."
- Awarded to Carrie Willis
  Departmental Honors in Anthropology Northwestern University Department of Anthropology Jun 2015 Departmental honor for Distinguished Senior Thesis in the Department of Anthropology. Awarded to individuals who maintain a grade-point average of 3.5 and above and whose theses are chosen by the Weinberg College of Arts and Sciences Committee for Academic Excellence.
- Awarded to Carrie Willis
  J.G. Nolan Scholarship J. G. Nolan Foundation Sep 2014 Recipient of the J.G. Nolan Scholarship, an endowed scholarship for students in the Weinberg College of Arts and Science who demonstrate academic achievement and significant financial need.