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Ulrik Gaardsted

Ulrik Gaardsted

Phone Analyst

Followers of Ulrik Gaardsted145 followers
location of Ulrik GaardstedCopenhagen, Capital Region of Denmark, Denmark

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  • Timeline

  • About me

    Incident Manager at Nuuday

  • Education

    • TEC Danmark

      2014 - 2015
      IT Supporter Informationsteknologi Basic

      Learned various IT skill:Basic Windows 7 Management - workstation as well as server.Basic C# programming.Basic documentation skills.Basic Cisco courses.

    • VUC Nord

      2003 - 2007
      Advanced Secondary Education Math and English Highschool Prep

    • Københavns Universitet

      2007 - 2009
      1 year towards Bachelor Math University

      Activities and Societies: Tutor, Matematikrevyen Acquired a logical perspective to handling problems.Gained advanced math skills.

  • Experience

    • Greens Analyseinstitut

      Jan 2008 - Jan 2008
      Phone Analyst

      I called customers to get their opinion for analyzing political matters.Tasks included:-Calling people in the evening-Being polite and understanding while trying to catch attention-Trying to get people to complete a survey over the phone-Asking political questions objectively-Filling out the survey-Scheduling and keeping callbacks if calling at inconvenient time

    • Sykes Enterprises, Inc.

      Jan 2011 - Jan 2012
      Senior Support Agent

      Technical phone Support for Dell Business Customers.Supporting Hardware also including minor Windows support.Tasks included:-Helping business customers with technical problems over the phone-Documenting customer details and conversation-Following up on cases making sure customers wasn't left alone with their problems-Encouraging team members to follow up on cases and helping them better themselves-Giving advice to collegues and general ping-ponging over various issues-Using 2nd level support in advanced cases-Attending status meetings Show less

    • DXC Technology

      Apr 2016 - Apr 2018
      Associate Professional Service Delivery Coordinator

    • Nuuday

      Oct 2019 - now
      Incident Manager

  • Licenses & Certifications

    • Micosoft Certified Professional

      WinXs

    • Service Now System Administrator

      ServiceNow
      Mar 2017

    • ITIL Foundations

      Hewlett Packard Enterprise
      Jan 2017

  • Volunteer Experience

    • IT Administrator

      Issued by Baghuset on Aug 2013
      BaghusetAssociated with Ulrik Gaardsted