Bidhan Chandra

Experience

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  Result Mccann

  Dec 2008 - Aug 2011

  Technical Support Engineer

  •Providing L1 label support on servers and applications. Installation managing various software applications and programs •Installation of Software package on different O.S & Managing user Group and Account. Installing Configuring MS Outlook & MS Outlook Express.•To take Backup process of various database using Tape Drive. Create manage and run backup policies.•Maintenance and upgrading of computer systems or offering recommendations on upgrades needed. •Coordinate with various vendor like HP, IBM, Airtel etc•Attended meeting with onsite manager and understood the problems•Most Responsible in the knowledge transfer programs to other desktop engineers, server engineers. Resident engineers, TLs and Managers.•Managing Maintenance and upgrading internal business applications. Show less

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  Pentagon System and Services

  Mar 2012 - Jun 2016

  Sr. Customer Support Engineer.

  • Assisting office User’s / Top Management with their Laptop, Ipad, Iphone, Blackberry etc. • Providing technical support services both for software and hardware for organization’s employees. • Installation for various computer applications and programs (BTMU, JDE, CRM, Siebel, RDP etc.• Discussing with individual staff members who work on the computers what the problems is in order to figure out how to help solve the problem. Individual assessments of computer systems to identify the problem(s).• Help in examination of network server’s equipment and maintenance. Maintenance of networking systems.• Maintenance of Networking Systems.• Implementation of MPLS and Datacenter with Vodafone & CTRLS • Maintenance and upgrading of computer systems or offering recommendations on upgrades needed SW/ HW. • Training staff and orienting them on how to use computer hardware and software systems (Internal SW / Asset).• Responsible for ordering or buying of Laptop peripheral that are required or alternatively, working in close liaison with the purchasing and supplies department. This is after carefully assessing the computer needs in the organization.• Maintaining other Peripheral devices such as printers and solving printing / Scanning problems if they arise.• Installing and Configuring IBM Lotus Note. • Tab / I Pad / I Phone Configuration and support. Show less

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  オムロングループ

  Jul 2016 - now

  Senior System Administrator