Ranjodhbir Singh

Experience

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  Sypus

  Jul 2010 - May 2011

  Technical Support Specialist

  Key responsibilities: • Develop the Web based application to send Mass Promotional Text Messages • Technical support on Web based application to customers over the phone or web • Managing various customer accounts and keeping track of their usage and sending reminders to them regarding their balances and online trafficAchievements: • Influenced Sypus Inc. during my Internship in final project that they hired me as their lone technical support representative. Show less

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  Shabad

  Jan 2013 - Oct 2013

  Service Dispatcher

  Key responsibilities: • Book Semi-Truck loads over Load link • Interact with broker over the phone to negotiate prices for truck loads • Assigning truck loads to all drivers and then keeping track of their mileage and work hours and routes • Engaging semi-truck drivers with shipper and receiver and making sure to give good customer service to broker and shipper/receiver by keeping them posted.Achievements: • Influenced Shabad Transport to adopt Web services for growth as they had been in business for 2 years without any web presence. Show less

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  Ricoh Canada Inc.

  Nov 2013 - Aug 2020

  Field Service Technician

  Key Responsibilities:- Troubleshoot, maintain and repair copiers and multi function devices- Diagnose and locate circuit, component and equipment faults.- Network maintenance to make sure equipment is up and running- Respond to assigned Service calls on customer locations- Identify and escalate issues requiring additional support based on designed workflow- Complete all required paperwork to ensure efficient tracking and documentation requirements are achieved- Provide excellent customer service both over the phone and face to face- Maintain positive relationship with customers through effective and consistent communicationAchievements: • Took additional responsibility and did NET+ certification to help out team having network issues, as well as troubleshooting computer to multi function device issues. • Influenced some of the big customers by troubleshooting skills that they only requested me for any of their issues regarding multi function devices and other related software's. Show less

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  Bestbuy-store

  Sept 2014 - Dec 2017

  Computing Solutions Sales Representative

  Key responsibilities: • Providing computing solutions to customers by asking their needs • Making recommendations and options for customer needs • Creating amazing customer experience by showing them what’s possible with latest technology and how it can impact their lives • Achieving company targets and standards on key areas of performanceAchievements: • Even though I was working as part time, I was shift in-charge for the times when department senior or supervisors weren’t available Show less

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  Calgary Board of Education

  May 2021 - Feb 2022

  Service Desk Analyst

  Key responsibilities:• Served as the first point of contact for CBE staff to report problems or disruptions regarding technology and other services that are approved for the Service Desk • Responded to service requests, initiated, and guided service requests to the appropriate service provider. Examples include (but are not limited to) corporate and/or application password resets, disk quota increases, access requests repairs to systems, etc. • Assisted callers in the use of system applications and services by providing instructions, advice, help, and demonstration. Strives to assist the caller in becoming self-sufficient and skilled in the tasks they are calling about. • Responsible for service incident communications, including portal and telephone updates. Assists with and facilitates system communications in the event of incidents related to Service Desk services. • Responsible for Service Desk service delivery. • Effective and productive with or without direct supervision, independently monitors email, voice email, and is present and available to staff requiring assistance. • Communicated effectively to a wide variety of audiences, delivers clear-concise communications, and listens effectively. • Logged all Service Desk contacts in Call Logging system, strived for clarity, accuracy, and precision. Adhered to Service Desk business processes and practices. • Watched for trends that indicate potential problems, proactive to ensure those problem areas are recognized and noted. Suggested solutions and strived to provide workarounds to overcome problems until the solution can be implemented. • Accurately updated knowledge in accordance with Service Desk Knowledge Management process and expectations. Assisted and created end user help documentation, support tips, and knowledge base items and online postings Show less