Brenda Keppel

Experience

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  Keppel Research Consultants

  Jan 1992 - Jan 2011

  Project Manager

  Assist president of market research consulting firm in servicing and maintaining the client accounts.• assisted in preparing proposals for new business • prepared reports and power point presentations for clients • hired, scheduled and supervised, all off site staff to conduct market research across the country • prepared and tracked all client invoices • interfaced directly with clients • validation of vendor quality

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  TRANZACT

  May 2011 - Mar 2012

  Quality Assurance

  Proxy for employee on medical leave. Monitor Quality Service • optimized performance and provided management guidance in communications • confirmed that service adhered to a defined set of quality criteria or met the requirements of the client

• 

  Marketing Solutions Corporation

  Jan 2012 - Aug 2015

  Office Manager

  Manage an office and staff for a market research firm.

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  Chapel Hill Pediatrics and Adolescents

  Nov 2015 - Dec 2016

  Front Desk Administrator

  Front line interaction with patients, updating demographics, insurance, collecting copay and/or balance. Secure and direct patient paperwork to medical chart and doctors. Answer phones, forward messages, schedule appointments for pediatrician, lab and nurse visits. Secure payments and maintain meticulous record of transactions. Train new staff on office regulations and policies.

• 

  Dr. Tammy Severt , D.D.S., M.S.

  Jan 2017 - Nov 2019

  Office Manager

  Managed operations, employee relations, and patient concerns at a highly respected dental office.

• 

  3C Institute

  Feb 2020 - now

  Office Manager