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RAJAT .

RAJAT .

Accounts coordinator

Followers of RAJAT .418 followers
location of RAJAT .Delhi, India

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  • Timeline

  • About me

    Senior Analyst at Excitel Broadband pvt. ltd.

  • Education

    • Central Board of Secondary Education

      2013 - 2016
      Bachelor of Commerce - BCom Business/Commerce, General

  • Experience

    • American Express

      Mar 2016 - Jan 2019
      Accounts coordinator

      Customer Support Executive, take care of each and every queries related to CKYC (additional KYC) process

    • Excitel Broadband

      May 2019 - now

      MIS WorkAnalysing CSAT (Customer Satisfaction data & Customer interviews for DSAT users)Analysing NPS (Net promoter score)Analysing First Call Resolution dataWeekly DashboardsWeekly Reviews Team Management MIS WorkAnalysing CSAT (Customer Satisfaction data & Customer interviews for DSAT users)Analysing NPS (Net promoter score)Analysing First Call Resolution dataWeekly Dashboards Maintaining Quality of the processTraining and development sessionsData AnalysisProcess improvements and developmentsContent writing Tech Support department, take care of all concerns related to Internet Broadband with First Call Resolution

      • Senior Analyst

        Sept 2022 - now

      • Project Analyst

        Dec 2021 - Aug 2022

      • Quality Analyst

        Aug 2019 - Dec 2021

      • Technical support

        May 2019 - Jul 2019

  • Licenses & Certifications