Daniel Naatehn, CISR, CRIS

Experience

• 

  Secure Risk Insurance Company

  Aug 2013 - Jul 2018

  • Assist the Claims Manager in managerial tasks and other ad hoc tasks.• Assist to manage and control claims settlement to achieve prompt and equitable disposition of the claims according to company's claims philosophy.• Maintain contact and good relations with customers, producers, service providers and all functional departments to ensure the claims service operation functions effectively and efficiently.• Provision of guidance and training to subordinates.• Cautiously conduct claim review and audit to identify areas of deficiency or improvement and to implement corrective action immediately. Show less • To support the Reinsurance function by approaching the reinsurance market to identify possible reinsurers for a risk.• Systematically selecting the best rated and most suitable companies.• Negotiating for suitable terms and conditions.• Reviewing the proposed contracts and closing the deal with the selected reinsurers, to reduce the chances of a major claim, thus potentially increasing company's turnover.• To receive quotations from the General Insurance Underwriting Department, floating that risk in the reinsurance market and to well-known Reinsurers, providing information related to the time element, risk category, nature of risk and occurrence of the risk, to obtain wider coverage for that risk.• To notify and provide confirmation of the reinsured risk to the underwriter by sending them the agreed terms and conditions along with confirmation slip, upon placing the risk with reinsurers.• To constantly follow-up with the reinsurers regarding any amendment, change or alterations to the agreement that may affect the insurance policy, thereby communicating it to the underwriters.• To ensure that renewals and extensions are done in an accurate and timely manner by checking maturity dates, assessing claims history record, calculating loss ratio.• To support the claims management by receiving and reviewing claim notifications from the claims department, reviewing the reinsurance agreement, checking all agreed terms, conditions and technicalities in the agreement and sending claim notification to the reinsurer for claim payment. Show less • Responsible for handling and monitoring the property and automotive insurance claims.• Promptly handle claims, including third party liability of automotive claims; resolve all enquiries from both customers and external contacts to ensure delivery of a focused claims service.• Acquire and efficiently organize the relevant evidence and information to accurately assess the value of the claim and to recognize potential fraud/ recovery indicators.• Review, resolve and proactively finalize claims within authority limits ensuring settlement at an optimum level.• Adhere to local regulatory and governance requirements throughout the life of the claim to ensure that we make decisions using the right standards. Show less

  • Assistant Claims Manager

    Feb 2016 - Jul 2018

  • Senior Reinsurance Officer

    Jun 2014 - Feb 2016

  • Property & Casualty Claims Officer

    Aug 2013 - Jun 2014
• 

  U.S. Bank

  Sept 2018 - Nov 2019

  Case Processor

  This position is responsible for researching and performing a reasonable investigation on customer accounts related to billing errors or fraud claims. Primary responsibilities include managing dispute/fraud caseload by researching, investigating, documenting, and resolving claims. This position utilizes Mastercard/Visa regulations to resolve customer claim. Customer claims are governed by Regulation E and/or Regulation Z requiring provisional credits, fees, interest and cardholder communications be completed within required timeframes. This position is multi-faceted and requires a high level of accuracy and attention to detail. Communication with customers via telephone and written correspondence is required. Show less

• 

  Progressive Insurance

  Dec 2019 - Jun 2022

  Claims Adjuster
• 

  Marsh McLennan Agency

  Jun 2022 - Sept 2023

  Client Advocate

  Commercial Lines Account Manager

• 

  Secure Risk Insurance Company

  Sept 2023 - now

  Board Member
• 

  North Risk Partners

  Feb 2024 - now

  Account Manager

  Employee Health & Benefits