Pavle Jovanovic

Experience

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  Caesars Entertainment Corporation

  Jun 2018 - Oct 2018

  Front Desk Agent

  Builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Register guests, secures payment, issues keys and related materials per established departmental policies and procedures. Checks out guests, settles all pay folios and posts charges. Creates reservations, issues room keys and relays instructions to Bell Person. Show less

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  NCR Corporation

  Jun 2019 - Nov 2021

  •Respond to inquiries from managers, current and former employees, candidates and other HR staff including, but not limited to, HR policy and procedure and HR systems. Help the team meet service-level agreement(SLA)targets.•Document summary details into the call tracking system (ServiceNow),monitor transaction status and escalate or reassign cases, as necessary•Accept and manage cases via live chat, e-mail and through self-service web forms•Review policies, procedures and internal resource materials to develop and maintain knowledge of all subjects handled by HR Shared Services•Provides feedback regarding accuracy of knowledge articles and other customer contact tools•Manage filing of electronic and manual documents, as necessary•Handle physical mandatory requirements including, but not limited to, salary slip, monthly signatures, employees’ files, annual medical exams, social security information and local paper work, and other benefits administration requirements•Help deploy global HR processes and programs•Help employees and managers navigate through the Workday HR System.Process changes in Workday as needed.•Partner with the Talent Acquisition teams to maintain documentation on the recruiting process and address customer inquiries relative to the Staffing function including: Medical Exams, Background Checks, and Completion of Recruitment forms.Prepares written communication including e-mails and letters.•Assesses the root cause of problems and informs customer on steps to resolve the issue•Translates HR documents and communications as necessary•Administrative support for HR Central Team•Filing hardcopies to employee personal files (contract addendums, annual leave requests, paid leave requests, personal files etc.)•Creating employee personal files•Organizing of employee personal files and following documentation of terminated employees•Contractor conversion – organizing of documentation•Walk in activities •Other basic administrative activities Show less

  • Human Resources Representative

    Sept 2019 - Nov 2021

  • HR Intern

    Jun 2019 - Sept 2019
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  Syneos Health

  Nov 2021 - now

  Human Resources Specialist