Funmi Olugu

Experience

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  Alpha 1 Technical Services

  Jan 2017 - Nov 2017

  Biomedical Engineer Intern

  Worked as a intern in the biomedical engineering unit.1. Documented information regarding machine installations, repairs, and inventory checks of machines and parts.2. Managed the quality assurance program of the Biomedical team by creating maintenance checklists and standard operating procedures (SOPs) for end users, carried out over 20 on-site evaluations pre-installation of medical equipment.3. Carried out outbound logistics for medical equipment to customer locations.4. Carried out repairs and preventive maintenance on medical equipment. Show less

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  University of Uyo Teaching Hospital, Uyo

  Dec 2017 - Dec 2018

  Biomedical Engineer

  Managed the medical equipment in the Dialysis, Emergency, Laboratory unit, and the Oxygen plant of the hospital.1. Carried out repairs and preventive maintenance on medical equipment.2. Carried out inspections for factory error, and tested and calibrated medical equipment before installing. 3. Developed a color code log to track service activity thereby reducing the downtime of machines by 10%.4. Carried out over 20 application and technical training sessions for the end users of medical equipment. 5. Maintained documentation and records of equipment maintenance, repairs, and quality control activities in compliance with regulatory requirements.6. Developed and implemented maintenance protocols for dialysis machines, ensuring optimal performance and adherence to regulatory standards. Show less

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  Sudabelt Medical

  May 2019 - Aug 2022

  Worked directly with the Service manager to coordinate service delivery of medical equipment like Dialysis machines, Lab machines, Radiology machines.1. Handled service requests, scheduled appointments, dispatched technicians, and ensured that services are delivered in a timely and professional manner.2. Successfully installed and commissioned a wide range of medical equipment at over 40 customer locations.3. Conducted regularly scheduled technical training sessions for over 50 hospital staff members on diverse medical equipment at various intervals. 4. Utilized Excel and Power BI to analyze service data comprehensively for better decision-making, proactive maintenance, and improved customer service, ensuring optimal performance and reliability of our medical equipment. Show less Led a team of 7 Biomedical engineers by handling service requests, scheduling appointments, dispatching technicians, and ensuring that services are delivered in a timely and professional manner.1. Carried out over 100 site assessment tests by creating a checklist tailored to each medical equipment and site readiness.2. Developed a service database to effectively manage all service-related activities, including repairs, site assessments, installations, remote support, and on-site assistance, for all our customers. 3. Implemented a digital solution for customer queries, wherein a QR code was generated and provided to customers, enabling them to conveniently scan the code and submit their queries electronically.4. Organized a regular trainings from original equipment manufacturers for my team to ensure they were adequately trained, equipped, to provide high-quality service and support to customers.5. Utilized Excel and Power BI to analyze service data and gained valuable insights into machine trends, identified customer-inflicted faults, detected factory errors, and determined maintenance due dates for each piece of equipment. This allowed for better decision-making, proactive maintenance, and improved customer service, ensuring optimal performance and reliability of our medical equipment. There was an overall improvement of 5% at the end-of-year report for 2021.6. Created brand-specific Standard Operating Procedures (SOPs) consisting of three pages each, these tailored SOPs considered the country's healthcare system, economic conditions, and power infrastructure to ensure their practicality and effectiveness in the Nigerian context.7. Drafted a comprehensive 17-page Service Level Agreement (SLA) contract encompassing all medical equipment and their respective end-users. This contract laid out the terms, responsibilities, and expectations for both parties involved, ensuring a clear understanding of the service rendered Show less Managed seamless inbound logistics operations, optimizing supply chain efficiency, and ensuring timely receipt of equipment.1. Maintained regular communication with over 20 vendors to ensure timely delivery of consumables and equipment.2. Ensured compliance with all relevant customs regulations, NAFDAC trade laws, and import/export requirements for international shipments.3. Directed the logistics coordination for the safe transport of numerous medical equipment shipments, including over 50 10k-ton trucks, to multiple hospital sites.4. Analyzed our inbound logistics data to identify trends, areas for improvement, and cost-saving opportunities.5. Collaborated with various internal teams, including procurement, warehouse, and production, to ensure a seamless flow of goods from suppliers to the company's facilities.6. Managed internal logistics operations to ensure efficient stocking of consumables across Sudabelt warehouses located throughout Nigeria.7. Processed over 1000 purchase orders and coordinated with various departments to ensure efficient service delivery. Show less Collaborated with various departments, including marketing, logistics, and finance, to coordinate sales-related activities and ensure smooth operations1. Provided administrative support to the sales team, including preparing over 100 sales quotes, processing over 1000 sales orders accurately and efficiently by ensuring timely delivery, managed customer inquiries via email, phone, or in-person inquiries to ensure customer satisfaction using the Bitrix 24 CRM software.2. Maintained sales databases, customer records, and sales-related documentation and generated quarterly and annual sales reports using Excel and Power Bi to track sales performance and sales forecast. With detailed analysis, sales was improved by 10% every quarter.3. Assisted with managing inventory levels of over 20 different brands of medical consumables amounting to over 10,000 consumables and equipment. Also coordinated with the warehouse team to ensure products are available for delivery.4. Assisted in conducting market research on our different medical products and competitor analysis to identify potential opportunities and process improvement. Show less

  • Field Service Admin and Engineer

    Dec 2021 - Aug 2022

  • Field Service Manager

    Apr 2021 - Dec 2021

  • Inbound Logistics Officer

    Mar 2020 - Apr 2021

  • Sales Administrator

    May 2019 - Mar 2020
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  TheSkillGarage

  Aug 2023 - Jan 2024

  Product Manager

  Collaborated with UX designers to optimize product user interface, resulting in a 25% decrease in onboarding time leading to a 21.5% increase in overall retention.Conducted in-depth interviews with 15+ key stakeholders to gather insights on customer needs, resulting in developing specifications for proof of concepts that exceeded expectations and secured project buy-in.

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  MSOE Rapid Protoyping Center

  Jan 2024 - Jan 2025

  Graduate Research Assistant At Rapid Prototyping Center MSOE
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  GE HealthCare

  May 2024 - Aug 2024

  OMLP Intern: Product Quality Engineering Intern
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  Tech Fleet

  Jan 2025 - now

  Product Manager

  Completing volunteer work with non-profits in the healthcare and social justice sector. Taking into consideration User Personas and User experience to develop user-centric products.