Francesca Conversini

Experience

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  Dieciminuti Film Festival

  Jan 2023 - Apr 2023

  Sottotitolatrice e Traduttrice

  - Subtitling ten short films (ES>IT -EN>IT-ZH > IT).- Translating into English articles and posts.- I gained excellent skills in working under pressure.- Translating and adapting a 2 hour movie from Turkish and Greek (with the help of English translation) into Italian against a deadline of five days.

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  Ministero della Giustizia

  May 2023 - Sept 2023

  Traduttrice

  - Translation of documents from international organizations, such as IILA, RAN, EPTA for the Ministry of Justice. ( ES-EN > IT/ IT>EN).- Email drafts to be sent to international organization.- Translation of questionnaires submitted to correctional officers and inmates (IT>EN).- I have enriched my knowledge in the fields of law and international relations.

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  Translated

  Sept 2023 - Mar 2024

  Associate Account Manager

  - Manage private international customer requests, understanding their needs and creating customised quotes, working closely with the IT department.- Provide outstanding customer service, via telephone and email, for short-term and long-term relationships, helping resolve any customer complaints or issues.- Experience in working with and producing Excel Spreadsheets.- Experience in problem solving and identifying solutions: I suggested to modify the old workflow, that involved a time consuming multi-step process in order to reduce response time and this brought to an increase of customer conversione rate, from an avarage of 23% in 2023 to a rate of 27% in November. Show less

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  Pi School

  Mar 2024 - Nov 2024

  Junior Operations Specialist

  Administration:- Collaborate with team members to draft contracts for European and global projects.- Manage invoicing, payroll, and F24 processes.- Analyze administrative data to identify trends and drive improvements.Sales:- Develop and implement strategies to attract new clients and maintain strong relationships with existing ones.- Acted as the primary point of contact for all customer communications via email and phone (B2B) providing timely responses, and ensuring a high level of customer satisfaction.- Schedule video calls to engage with customers and better understand their needs.- Maintain records of customer interactions and feedback to improve service quality.Business Development:- Identify new market opportunities and craft business plans to expand Pi School’s service offerings. Show less

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  Bending Spoons

  Nov 2024 - now

  Customer Support Manager