Clement Chia

Experience

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  Shipping World Logistics

  Nov 2017 - Jun 2022

  Business Process Improvement Analyst

  ● Spearheaded the roll-out and adoption of digital HR software (WhyzeHR) for over 40 full-time staff, resulting in improved efficiencies in leave and payroll management● Conducted business analysis and documented operational processes for China to Singapore cross-border shipments, utilizing BPMN 2.0 and swimlane diagrams to identify areas for process improvement, gaining management buy-in● Coordinated project with the Intellectual Property Office of Singapore to conduct intangible asset analysis and develop safeguarding measures, ensuring comprehensive protection of the business's intellectual property● Facilitated the partial acquisition of a local logistics firm specializing in last mile fleet and job management software, enhancing the firm's operational capabilities for sustainable growth● Significantly contributed to refining company’s value propositions, creation of marketing decks, and development of the company website (https://swlog.sg) which helped drive sales for the firm Show less

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  MyKaki

  Jan 2019 - Jun 2022

  Co-Founder

  ● Secured incubation in SMU's BIG Incubation Programme as one of the 27 new incubatees in the September 2020 cohort through a successful startup pitch● Led cross-functional teams in conducting comprehensive user research projects to identify customer needs and pain points, utilizing frameworks such as user stories, customer journey maps, and value proposition canvas● Successfully led both Singaporean and Vietnamese teams throughout the 18+ month process of designing, developing, and launching our minimum viable product (MVP) from scratch. The result was the successful launch of the product, which you can find at: https://mykaki.sg● Spearheaded change management initiatives to optimize logistics processes for our partners, enabling them to process over 400 shipments to date● Designed effective B2B sales funnels and efficiently managed agency spend on Facebook and Google digital marketing campaigns, resulting in an estimated $5,000 in monthly recurring revenue Show less

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  Open Government Products

  Jul 2022 - now

  From Sep '23 to Apr '24● Spearheaded the growth of LetterSG by sharpening product value proposition & leading product pitches to multiple stakeholders, significantly increasing user adoption from 0 to 1.6k users across WOG & public healthcare agencies● Implemented and optimized product operations processes, including enhancing existing product feedback loops which played a pivotal role in growing a key product metric (number of issued letters) by 127x and achieving a user satisfaction rate of 4.71/5● Led the adoption of data-driven decision-making through the setup of analytics tools and user testing feedback mechanisms, contributing to a 10x increase in templates onboarded and substantial operational efficiencies, eg. reduction in onboarding time from two weeks to two days Show less ● Drove 10x user growth within the first year of launching new products like ForSG and Highway by proactively pitching them to various government and public healthcare agencies through webinars/events & other product marketing efforts● Improved user acquisition and satisfaction by setting up and managing customer support systems (Zendesk), as well as creating detailed product guides (for over 54k users from GoGovSG, Highway & LetterSG)● Led and participated in over 90 user interviews/testing sessions with various government and public healthcare agencies to identify user pain points and requirements for new features for various products● Created SQL-based Grafana dashboards to track user growth from product marketing efforts and usage of new features, which enabled team to make data-informed decisions ● Successfully coordinated a high-impact annual hackathon (https://hack.gov.sg) with the organizing team featuring 42 teams and 35 prototypes presented to esteemed ministers of state, while also creating & launching my own product, WizGov Show less

  • Product Manager (6 month conversion)

    Apr 2024 - now

  • Senior Product Operations Specialist

    Apr 2024 - Apr 2024

  • Product Operations Specialist

    Jul 2022 - Apr 2024