Sakthivel Nagarajan

Experience

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  HCL Infosystems Ltd.

  Jun 2006 - Aug 2008

  Associate customer Engineer

  Key Result Areas: Address and resolve basic hardware and software issues on computers and laptops. Install and configure software applications on computers. Assist with the setup and configuration of new computers and laptops for end-users. Troubleshoot problems related to operating systems, applications, and peripherals. Ensure that users have the necessary tools and applications to perform their tasks. Provide guidance and support to end-users facing difficulties with their computers or laptops. Diagnose and resolve basic hardware problems such as connectivity issues, malfunctioning peripherals, or faultycomponents. Coordinate with vendors for hardware repairs or replacements. Troubleshoot issues and guide users through step-by-step solutions. Escalate complex issues to higher-level support teams when necessary. Maintain clear and effective communication with end-users to gather information and provide updates on issueresolution. عرض أقل

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  Run Service Infocare

  Sept 2008 - Nov 2009

  Service-Engineer (level-4)

  Key Result Areas: Level L1 & L2,L3 repairs of SONY ERICSSON MOBILES Component level servicing like SMD Tech ICs, few BGA components, Microchips and passive components by usingHot Air Blower (Hakko station) and soldering station for the above branded mobile phones Providing customer technical support for Data connectivity, PC synchronization and Accessories. Downloading service software’s and training manuals from the service partner website Testing and tuning of RF network parameters of DCT-3 and DCT- 4 phones Tuning the Handset by using Spectrum analyzer & GSM tester. عرض أقل

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  Al-Futtaim Engineering, Electronics & Technologies

  Dec 2009 - Jan 2013

  Customer Support Engineer

  Key Result Areas: Troubleshooting and Repairing Nokia handsets up to L1 & L2. Attending Seminar/ Training sessions to ensure the repair knowledge is up to date. Insure and maintain the standardization and Quality Assurance before closing the repair. Reporting to the seniors, by providing recommendations on enhancing the work flow. Maintaining a good relationship with customer to deliver better customer service.

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  Emitac Mobile Solutions LLC (EMS)

  Feb 2013 - Aug 2016

  RMA Engineer

  Key Result Areas: Responsible for diagnosing, troubleshooting, testing and repairing Apple I Phones, Blackberry, WIKO, BE. Validate Service Warranty claims from Partner for Apple, Blackberry, WIKO, BE etc. Analyze, troubleshoot, repair or replacing parts in mobile Phones up to chip level. Testing electronics units, using standard test equipment and analyse results to evaluate performance. Assemble, testing of electronics components, according to technical manuals, using service tools. Provide technical support and guidance to Client Account and End users by utilizing extensive product knowledgeand troubleshooting skills. Performed upgrades, installation of software and drivers and essential desktop troubleshooting Provide high standards after sales and service support to all the customers. Provide On-site Mobile repair services to small business and private customers. Provide Over the phone/On-site support Downloading Apple software’s, service guides and logging in and closing the repair in GSX Apple (Global serviceExchange). Maintain the service setup include all tools and equipment in good condition. Ensure the availabilities of spares for service from store department. Coordinate with the various teams to insure work flow is running. Preparing service reports weekly and in a monthly basis. عرض أقل

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  Technocare Phone, Tablet and Laptop Repair

  Oct 2016 - Oct 2018

  Team Lead

  Key Result Areas: Responsible for diagnosing, troubleshooting, testing and repairing Sony, HTC Smartphone’s. Troubleshooting and finding solutions for Undocumented symptoms. Coordination of Our Technical Department to Front End Coordinators. Handles Technical Updates provided by Sony and HTC Troubleshooting and Fault finding for the Sony, HTC devices according to service manuals. Maintain Customer support in End user level i.e. Data backup, E-mails sync, Application installation. As a part of the service process, working closely with the Vendor, role will be preparing required technical.materials (service manuals, service bulletins, troubleshooting guides etc.). Providing day to day technical support to the vendors and end to end/B2B customers with any technical queriesand escalations (Walk-in, through email and phone). Programming and calibration of Equipment used in the repair process Maintain quality repair and low TAT for repair for our Customer’s satisfaction. Sharing repair reports of Sony, HTC with the Line manager. Performing repairs with tools and Zigs which is recommended by product vendors. Responsible to meet production target, KPI, TAT and reduce bounce rates. عرض أقل

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  KATIM

  Jan 2019 - Jan 2024

  Handset Management Specialist

  Key Result Areas: Perform all repairs, rework, test and documentation steps necessary to fix faulty devices. Troubleshoot down to the component level, repairs and documents all failures. Repairs and troubleshooting for both phone hardware and phone software. Responsible of the inventory of hardware assets. Responsible for reconciliation of records within Katim and between Katim and customers Ensure secure discarding of handsets and update of records. Ensure the handsets are packed properly along with accessories and instruction booklets as per the process andlabeled, sealed and grouped properly within delivery cases Plans all scheduling and logistics related to delivery Responsible for the delivery vehicle Perform to achieve the actual delivery to clients according to process (including record of delivery, etc),. Responsible to meet production requirements and throughput by keeping track of the sales pipeline; uses astandard modeling technique to forecast requirements. Achieve the production targets while maintaining the required quality standards, ensuring handset productionSLA's are not missed. عرض أقل

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  Pedigri Technologies

  Aug 2024 - now

  Senior Technical Support Specialist