Ashish Potdar

Experience

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  CMS Computers Limited (INDIA)

  Feb 1995 - Aug 1997

  Senior Network Engineer

  Sr. Network Engineer and was responsible for System Administration for Philips India at 67 sites across India.Platform: - AS400, Windows, Windows NT, Netware for SAA. Novell Netware.

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  Vanol Gulf

  Aug 1997 - Aug 1998

  Network Engineer

  Vanol Gulf-Dubai (UAE) as Network Engineer was deputed at CITI Bank for Implementation of Network security, Novell Netware Migration and MS Exchange Implementation.

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  HSBC

  Aug 1998 - Nov 2003

  IT Executive- Service Desk Manager

   Team Lead- Managed Team of 20+ Engineers/ Site In-charge across Middle East region including 7 countries and UAE Operations which included Service delivery management, Project Management, Vendor Management, Service Desk Management, Lotus Notes Administration, Training delivery and development of work flow applications. Handled service delivery and Program Management across Middle East Locations which included following: -  Lead and Implemented Service Desk Management Support for Middle East region. Implemented Windows 2000 Server Migrations for 100+ Servers across Middle East region. Implemented Citrix Server & OS2 server integration for business applications in Core Banking for 40+ Branches across middle east region. Implemented Lotus Notes Migration for 4000+ users and 40+ Servers across middle east region. Implemented Remote Lotus Notes in DMZ domain for VIP users across Middle East region within HSBC for the 1st time within HSBC group globally. Build Team for Lotus Notes Work Flow Applications development for various Businesses’ across HSBC. Successfully completed Feasibility Study and developed Project plan for Tivoli Implementation to transition Remote Server Management for the HSBC Group to the Data Center in UK. Show less

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  CMS Computers Limited (INDIA)

  Jan 2004 - Oct 2004

  Project Manager

  • Manage IT infrastructure for Banking segments for clients like ABN Amro, Kotak Securities etc.Design and implement DR for highly consistent and reliable BCP for business-critical IT and operations.• Developed delivery capabilities in remote support, monitoring, application support & maintenance, operations & process consulting.Successfully built the organizations capabilities on ITIL best practices and process consultancy.Provided assistance to IT & operations teams for ISO9001-2000 compliances along with Audits certification. • Participate in business development through solution designing, bidding, presentation & customer interactions. Show less

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  WIPRO INFOTECH PRIVATE LIMITED

  Oct 2004 - Oct 2005

  Program Manager

  • Built Infrastructure Management service line from scratch and grew it to 200+ within a years’ time.• Successfully built the organizations capabilities in multi stream remote infrastructure management, desktop transformation, datacenter management and security operations. • Developed service offerings per the market segment and launch it along with sales and delivery. • Presales, bidding, negotiation, commercial management including project costing, billing and revenue realization and technical project management.• Program Management for 15+ key global accounts with Team size of 200+ & revenue of INR 5 Million• Develop delivery accelerators, and operations optimization initiatives to increase competitiveness of service line. Show less

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  Microsoft

  Oct 2005 - now

  Escalation Manager- Cloud Office 365 Lead

   Recently recognized as Star Manager -ACE-2017-H1 for building Tier-3 Escalation business-Office365. Set up and managed high end Escalation service center with strength of 70+ Engineers across office365 domain Managed multiple engagements with delivery teams of 200+ people globally with revenue of INR-20M+. Expertise in Program-Project management, capacity planning, risk management & resource management Extensive experience in industry best practices such as ITIL, PMP, Agile methodologies Executed several projects of Infrastructure Management, Migrations and consolidation Strong logical & analytical mind with fast learning capabilities to adopt technology innovation With strong clarity of purpose and objective analytical approach, I have gained exceptionally consistent and committed track-record of excelling in all assignments undertaken Experience with product engineering integration of cloud, infrastructure and managed services domains Understanding Hybrid IT Technologies, including major aspects of public clouds such as AWS and Azure and technologies VMware and Open stack. Understanding of OpenStack framework & components in delivering cloud orchestration and manage delivery Demonstrated success in planning and executing strategies for Service Delivery Management, Transition Management, P&L management and Infrastructure Management covering various technologies and geographies Successfully handled transition of operations from US to India building an efficient and capable workforce and ensured better Net User Satisfaction levels Certified on Agile Scrum Foundation, ITSM, ITIL v2 and v3, Prince 2, Six Sigma Black Belt, ISO Certified Auditor, with exhaustive training on Project Management (PMP) Rewards & Recognition- Circle of Excellence Awards at Microsoft- Star Manager- (2017), Director Special – (2014), STAR Team-(2014), Gold Star Bonus (2010)- Star Manager Award (2008) & Great People Great Performer Award (2007) Show less