Lisa Wolfe

Experience

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  REMOTE RIVAL LLC

  Aug 2005 - Jul 2024

  Freelance Digital Marketing Specialist | SEO, Web Development, and AI Expert

  - Developed and optimized websites, increasing site traffic by 25%.- Implemented data-driven SEO and content marketing strategies, boosting online visibility.- Managed social media advertising and PPC campaigns, achieving an average ROI increase of 35%.

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  Arise Virtual Solutions Inc.

  Apr 2009 - May 2019

  Operations Service Call Center Partner

  - Created analytics tools, improving customer satisfaction by 15% and reducing costs by 10%.- Led training initiatives that enhanced technical skills and service efficiency.

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  Highpoint Community Bank

  Jun 2017 - May 2019

  Operations Banking Specialist

  - Conducted SQL-driven financial analysis, mitigating risks and enhancing cost efficiency by 5%.- Improved client relationship management, leading to a 10% increase in satisfaction and loyalty.

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  ADVANCED EYECARE PROFESSIONALS

  May 2019 - Mar 2020

  Healthcare Operations Specialist

  - Streamlined Medicaid and Medicare processes, boosting patient satisfaction by 15%.- Negotiated with insurance companies, reducing outstanding balances and increasing revenue by 30%.

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  BroadPath

  Mar 2020 - Feb 2024

  - Directed strategic planning, resource allocation, and operational optimization for a 1,000+ employee BPO operation, improving team productivity by 15% and reducing revenue loss risks.- Enhanced Medicaid network performance by 14%, driving a 25% increase in operational standardization and reducing complaints by 10% through the development of comprehensive Playbooks. - Enhanced KPI tracking and analysis, reducing process cycle times by 7%.- Led cross-departmental collaboration to streamline operations and improve service delivery.- Assist in the development and implementation of troubleshooting processes.

  • Corporate Operations Manager - BPO

    Mar 2020 - Feb 2024

  • Service Delivery Operations Supervisor

    Mar 2020 - Mar 2021
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  Harvard Business Review

  Mar 2024 - now

  Advisory Council Member (Volunteer)

  - Provide strategic insights on management and leadership trends, contributing to a 15% increase in subscriber engagement.- Collaborate with industry professionals to shape HBR content and align it with emerging trends.- Leverage access to pioneering research and pre-release publications to contribute to high-impact discussions and strategic initiatives.

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  Dyfal, LLC

  May 2024 - Jun 2024

  Chief Operating Officer

  - Implemented AI-driven strategies to enhance departmental efficiency.- Managed cross-functional teams to optimize workflows and achieve significant ROI.- Directed the strategic development of an AI leadership platform, achieving a 25% increase in ROI within two months.

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  Dyfal, LLC

  Aug 2024 - now

  - Spearheaded operational strategy and service delivery in the healthcare logistics sector, enhancing non-emergent healthcare transportation services for diverse clients, including state and local government agencies and hospitals.- Implemented advanced process improvements, driving a 25% increase in ROI and optimizing operational efficiency across cross-functional teams.- Collaborated closely with stakeholders to align service delivery with broader business objectives, leading initiatives that improved compliance, service reliability, and customer satisfaction. Show less

  • Founder

    Jun 2023 - now

  • Chief Operations & Service Delivery Officer

    Aug 2024 - Sept 2024
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  Cold Call Me

  Sept 2024 - now

  Director of Operations, Business Development

  - Lead and manage all call center operations, driving strategic planning and execution with a focus on optimizing customer experience, call efficiency, and performance metrics.- Oversee workforce planning, budget management, and quality assurance programs to ensure operational stability, compliance with Service Level Agreements (SLA), and continuous improvement in service delivery.- Collaborate with cross-functional teams to drive innovation, develop team capabilities, and build strong client relationships while identifying new revenue opportunities within the client base. Show less