Jim Kerns

Experience

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  Hollywood Video

  Sept 2002 - May 2005

  Store Manager
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  John Becker State Farm

  May 2006 - Aug 2016

  ● Interview, hire and train top-performing team focused on goal achievement and accountability. ● Assessment of client risk by selling client specific, solutions based strategies to meet client needs.● Exceed monthly, quarterly and annual sales goals.● Business development through targeted marketing.● Partner with regional operations for effective risk analysis, policy service, and claims efficiency.● Management of premium fund account and transaction logs.● Provide on-site risk analysis for clients with inspection and estimating services to ensure proper personal and commercial policy and endorsement coverage. Show less ● Manage all phases of the sales cycle-from prospecting to close and follow-up support. ● Provided sound financial, insurance and wealth-management services to protect client assets and grow the net worth of their respective portfolios.● Frequently exceeded set monthly, quarterly, and annual sales goals to increase net revenue by earning Select Agent, Legion of Honor, and Pride Ring distinctions. ● Partner with regional operations for effective risk analysis, policy service, and claims efficiency● Provide on-site risk analysis for clients with inspection and estimating services to ensure proper personal and commercial policy and endorsement coverage. Show less

  • Office Manager

    Jun 2010 - Aug 2016

  • Customer Account Representative

    May 2006 - Jun 2010
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  Bunzl Retail Supplies

  Oct 2016 - Apr 2019

  Corporate Account Manager

  -Serves as the primary resource for the customer, acting as a liaison, managing internal and external communications in support of customer requirements.-Responsible to manage 100% customer satisfaction for all assigned accounts. -Expert on all systems and is able to readily present client with system features and options in support of improving client experience.-Manage all timelines for project completion between customer(s) and internal DDS partners.-Understands and executes completely each customer agreement -Analyzes various aspects of a customer program for opportunities, teams with the NAM to create a plan for resolution.-Manage all directed price changes in a timely manner. -Prepares and lead customer conference calls and co-leads client meetings.-Manages and executes new store order process from planning to delivery.-Teams with purchasing on forecasting trends, changes, and modifications.-Teams with sourcing on off sourcing requests.-Executes all customer set up maintenance within the various systems with accuracy. Show less

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  BEAUDRY OIL & PROPANE COMPANY

  Apr 2019 - Jan 2024

  Regional Account Representative - Lubricants

  Creating awareness and demand for the lubricant products within assigned territory.Calling on prospective customers within assigned territory, providing technical and administrative production information.Maintaining communications with internal personnel to ensure efforts are in line with objectivesProviding sales statistics to assist sales managers and sales staff to formulate policy in promoting salesMaintaining all quote documentation with accurate pricing and configurationsAssisting Sales in preparing periodic sales report showing sales volume, potential sales, and areas of proposed client base expansionAssisting in new product research, customer requirements, and market trendsMaintain relationships with key accounts within assigned territory to ensure high customer retention.Manage new and ongoing support for customer equipment needs. Performing other work-related duties as assigned Show less

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  Beaudry Oil & Propane

  Jan 2024 - now

  Lubricants Sales and Support

  Creating awareness and demand for the lubricant products.Fielding inquiries from prospects and customers, providing technical and administrative product information.Providing sales statistics and data to assist management and sales team to formulate policy in promoting sales.Maintaining information in CRM, including quotes, pricing, and contact information.Assist with new customer on-boarding, including equipment sales, and leased equipment project management. Managing inventory systems including coordinating inventory transitions, and maintaining efficient stock control processes.Data analysis to optimize inventory management, product profitability, inventory planning, provide accurate tracking, and maintain product pricing.Monthly Sales Reporting and Inventory Reporting to include ROI and margin metrics.Organizing the setup, sourcing, tracking, pricing, installation and maintenance of lubrication equipment sold and leased to customers. Ensure customer pricing and equipment maintains proper ROI standards.Maintain leased equipment data, including annual ROI reporting. Show less