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Jeric Yao

Jeric Yao

IT Helpdesk Technician Intern

Followers of Jeric Yao102 followers
location of Jeric YaoChangning District, Shanghai, China

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  • Timeline

  • About me

    Wacom China Corp - IT Services Manager

  • Education

    • Shanghai Institute of Technology

      2011 - 2015
      Bachelor of Engineering - BE Computer Software Engineering

  • Experience

    • Bayer

      Jul 2014 - Sept 2014
      IT Helpdesk Technician Intern

    • Arvato Systems

      Dec 2014 - Feb 2018
      Senior System Engineering

      1. Technical Support on Office365 for customers2. Pre-sales for IT Projects3. Take charge of the internal support and maintenance(Level 1 and Level 2)4. Provide Office365 promotion to customers5. Take charge of the outsourcing project support6. Complete other tasks assigned by company leaders and managers

    • Wacom China Corp

      Feb 2018 - now
      IT Services Manager

      1. Responsible for IT service system support, managing the global IT service desk team, making relevant operation and maintenance manuals and improving service quality.This includes staff training, asset management, etc;2. Supplier and contract management.3. Second-line operation and maintenance support includes server and other equipment hardware as well as related company system maintenance, such as AD,Office365, Azure, Amazon, VMware, SAP, ITSM(JIRA, Confluence), etc4. Lead or participate in global IT projects to support global operational efficiency, such as SD-WAN, Office Migration, Win10 Update, etc Show less

  • Licenses & Certifications