Hannah Alexander

Experience

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  Athens/Limestone Hospital

  Jun 2006 - May 2008

  Volunteer

  I worked part-time for one year on the 2nd South Nursing Unit and part-time the following year in Mother/Baby Services at Athens/Limestone County Hospital. My responsibilities included restocking patients' rooms with water and supplies, delivering samples to the lab, helping with newborn care in the nursery, and handling administrative tasks for the nurses.

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  The Myrtle Tree

  Jul 2006 - Dec 2008

  Sales Associate

  I represented The Myrtle Tree at community events, serving as hostess at holiday sales, and through word-of-mouth advertising. I handled customer service, gift wrapping, organization of merchandise, inventory tracking, and assisted in the interior decoration and upkeep of the store.

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  Hannah's Piano Studio

  Aug 2007 - May 2009

  Piano Teacher

  I managed my own business from home teaching beginner piano lessons on a weekly basis. I used a variety of teaching materials that focused on piano technique and music theory and performance, and made accommodations to each student's level of skill and ability.

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  CEI/Truth Bookstore

  Feb 2009 - Jul 2009

  Sales Associate

  I handled orders and restocked and organized merchandise for CEI/Truth Bookstore. I also participated in the inventory management for the whole company (Truth Books Company) when the headquarters moved to the CEI/Truth bookstore in 2011 while the store was simultaneously relocating to another building.

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  OIT, Auburn University

  Jan 2012 - Dec 2012

  Technical Writer

  I was the first technical writer for the Campus Web Solutions team. I primarily designed, edited, and maintained internal documentation regarding their web development projects for Auburn University departments. Specifically, I created and maintained reference guides for each project to help the team's turnover group of co-op student employees get started on new projects or become updated on old projects with ease each semester, eliminating the majority of their learning curve. I also designed and customized business documents for the team to use in client dealings. Additionally, I helped manage the AU Webmaster email account and communicated in writing on behalf of the webmaster to assist people with, truly, all kinds of questions. I helped other IT specialists in many other communication-based tasks, including writing brief general OIT announcements and providing news updates and explanations of new features added to the online campus map's mobile app. Show less

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  Health Information Designs, Inc.

  Feb 2013 - Sept 2013

  Technical Writer

  I was Business Development Technical Writer for Health Information Designs and assisted in the production of technical proposals for Health Information Designs, as well as for their sister company, HDI Solutions. Without the luxury of a formal content management system, I was challenged in my role to quickly learn large amounts of heavily complex and unfamiliar information to craft proposal content. I researched statistics within the field of health information management, helped create sales and marketing materials, created and edited employees' professional resumes to include in technical proposals, prepared technology for daily Business Development team video conferences, assisted as a liaison during the beginning stages of HID's acquiring of Sanovia, and attended the 2013 Association of Proposal Management Professionals conference. Show less

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  Panasonic Energy Corporation of America

  Oct 2013 - Mar 2017

  Technical Writer

  I was the Technical Writer in the Quality Engineering Department at the Panasonic Energy Corporation of America Lithium Battery Division. Without a formal SOP for the technical writing process, I developed my own, in which I worked with a variety of subject matter experts (managers and department supervisors) to learn specific operations and assess the needs of each audience for whom I created documentation. I designed, wrote, and edited operation guides and work instructions, created and edited graphics to illustrate important concepts, and created and edited video to explain complex or detailed information. I continually updated and improved the documentation to most effectively meet the needs of the users as I was notified or saw fit. Show less

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  NTS - National Technical Systems

  Apr 2017 - Jul 2018

  Technical Writer

  Collaborating with test engineers, I wrote, edited, reviewed, and formatted test reports and test procedures for customers.

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  CoachComm

  May 2017 - Dec 2018

  Technical Writer

  I wrote, edited, proofread, and designed documentation for internal and customer use. I also prepared the company’s documentation to shift from traditional format to topic-based format to improve customer usability.

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  Perspecta

  Jul 2018 - Jun 2019

  Technical Writer

  I reviewed and edited documentation, facilitated peer reviews, and captured important information and discussions among my team, our leaders, and our customer.

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  Hannah’s Piano Studio

  Sept 2018 - Sept 2021

  Piano Teacher

  I managed my own business from home teaching beginner piano lessons on a weekly basis. I used a variety of teaching materials that focused on piano technique and music theory and performance, and made accommodations to my students’ levels of skill and ability.

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  Five Stones Research Corporation

  Jul 2019 - Oct 2021

  • Technical Writer III

    Aug 2021 - Oct 2021

  • Technical Writer II

    Jul 2019 - Aug 2021
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  Gulfstream Aerospace

  Nov 2021 - now

  • Senior Technical Writer

    Sept 2024 - now

  • Technical Writer III

    Nov 2021 - Sept 2024