Caixing (Philip) Wang

Experience

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  EMC

  Jan 2010 - Jan 2011

  Software Testing Intern

  1. Participated in the release testing of v.Clone software, which was a new product based on virtualization technology of EMC in 2010. Involved in the investigation and research of v.Clone development Orientation additionally, and gave the ideas and prototype demo in short time. 2. Participated in the testing of lifeline products: iConnect, ix2-200, ix4-200r etc. I was responsible for the quality assurance of some significant features, such as GUI, samba, FTP, copy feature etc. 3. Participated in the design and implementation of automated API test based on PyUnit. Show less

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  Intel Corporation

  Mar 2011 - Jun 2013

  Software Engineer

  Worked in Intel SSG (Service and Software Group), and participated in two projects1. System Binary Translation EngineA system level binary translation software is to translate IA to different ISA, which can be used to compatible tranditional PC apps (IA based apps) with different platformMain contribution is on validation infrastructure, automation test and performance test.2. Android Emulator on WindowsThe emulator is used to enable Android application on Windows with compatible performance and user experience. Main contribution was working on Android automated test and set up automated test infrastructure. Deep learning in automated test, QA infrastructure, system administration and scripts. Show less

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  Dell Technologies

  Jun 2013 - Oct 2017

  Technical Support Engineer

  • Information Storage product line Customer Support.• Handle customer service requests by respecting SLA.• Provide technical solutions to resolve customer issues with commitment.• Create and share best-practice guides on troubleshooting.• Coach junior engineers and provide skill training.• Coordinate other R&D resource timely and effectively.

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  Agora

  Oct 2017 - Jan 2020

  Technical Solutions Architect (Team Lead)

  • Scope, define and design solution offerings; driving ToB technical solutions.• Analyze customer technology, define business requirements and participate in risk analysis.• Work with R&D and product team on list of potential activities and solutions.• Develop technical presentations and proposals, and perform customer presentations.• Provide feedback to R&D and product teams. • Participate in knowledge transfer, documentation and information sharing.• Support deployment of solutions. This will involve installing Agora demos and many times, integrating other products with Agora SDK to showcase the technology, and also help the customers to use and integrate the Agora SDK(Coding is needed). • In addition to all the work of solutions architect, also responsible for the output of product solutions, internal and external presentation of solutions, technical exchanges and product demonstrations to the key customers. Maintain customers’ relationship, collect, analyze explore and guide customers’ requirements, and guide company’ s product planning based on this. Provide special support for key customers, risk customers’ projects when facing competitors. Complete the basic work and team management. Summarize and report team’s work to the upper management team. Coordinate the teamwork between different groups and make the process. Show less

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  Microsoft

  Jan 2020 - now

  Support Escalation Engineer

  • Analyze, troubleshoot, and remediate Azure related issues and bring quicker resolutions.• Identify and implement learnings from service investigations to improve Azure platform architecture, drive continuous improvement in the Azure platform by incorporating feedback from internal/external customers• Develop tools, scripts to automate troubleshooting activities• Provide customer escalation analysis and leveraging data to drive further improvements in the platform, tooling improvements• Identify and drive requirements for increased customer self-supportability• Internal tool owner and RDSE (Remote Dedicated Support Expert) for important customers. Technical skills:-Azure IaaS-Linux / Windows-Azure Kubernetes Service-Rotation in Network Pod Show less