Brandon Holiday

Experience

• 

  API Digital Communications LLC

  Apr 2007 - Oct 2010

  Jr. Systems Engineer

  An Internet Service Provider located in Huntsville, Alabama. Provides 24/7 engineering and technical support for rural telephone companies and local businesses. Responsible for the installation, and support of email and radius systems. Planned and performed software upgrades and installations to ensure maximum service availability. Perform backups and system recoveries. Provided webhosting for customers administered through DirectAdmin webhosting control panel. Worked closely with Sr. engineering and management staff during all phases of the SDLC. Assists technical support technicians with issues beyond their scope of troubleshooting. Occasionally wrote scripts to help automate tasks for the technical support group. Responsible for the documentation and dissemination of new policies and procedures. Show less

• 

  AT&T

  Oct 2010 - now

  Responsible for the identification, analysis, development, and documentation of process improvements, methods and procedures and or quality standards. Key Roles and Responsibilities: Consults with line management on process management and improvement. Identifies and makes recommendations for process improvements. May work with Six Sigma certified professionals in accomplishing key projects through process and quality improvement. Analyze, track and publish performance indicators and results which identify performance trends and capabilities for success. Position develops metrics that provide data for process measurement and identifying indicators for future improvement opportunities. Collects data and recommends solutions to root causes of problems. Identifies and evaluates performance against process requirements and aligns improvement to performance shortfalls. Confer with staff on the use of re- engineering techniques to improve process performance and product quality. Deliver presentations and training courses to a diverse population of people on related topics. Surveys, analyzes and develops best practices for techniques and processes. In support of a business objective, develops applicable tools, methods and systems to ensure continuous performance improvements. When working on a solution, may employ Six Sigma methodology and analytics. Designs and facilitates the programs related to total quality plans. Reviews product designs, establishes procedures and techniques for control of quality standards, directs inspection services, coordinates manufacturing and engineering, and confers with customers to define and resolve product quality problems. Identifies which methods and processes are inhibiting effectiveness in the operation. Counsels other on the development of policies, procedures, systems, forms, and reports for a department to support active business initiatives. Defines process flows, business rules, and user requirements. Show less Manager in the Alpharetta Ethernet Customer Service Provisioning Center (eCSPC) supporting the AT&T Switched Ethernet (ASE), ETTCS(Ethernet to the cell site), ASEoD(ASE on Demand), AVPN and ADI transport provisioning. Supervises the day to day activities of 13 Testing Technicians responsible for layer 1-3 provisioning of ASE circuits. Proactively manages team’s workload to ensure our product is delivered on time. Status customer in a timely manner if roadblocks are encountered, and work closely with network partners to clear roadblocks so we can deliver our product with as minimal delay as possible. Responsible for coaching and development of team members. Works closely with different work organizations to improve processes across the 21 state footprint. Develops reports to help center managers more effectively handle their workload. Show less Manager in the Houston Customer Service Provisioning Center (CSPC) supporting the test and turn up of special circuits(DS0 to DS1 level circuits). Supervises the day-to-day activities of 14 Network Control technicians involved in monitoring and ensuring network quality. Responsible for supervising employees who are responsible for completing the on-site corrective and preventive maintenance, as well as necessary installations, and changes of network equipment. Collaborated with teams across regions to develop a centralized knowledgebase for our organization. Collaborate on several cross regional teams within the organization to help standardize processes across 22 states. Assist center managers by automating daily reports. Show less

  • Lead Solutions Architect

    Apr 2024 - now

  • Senior - Solution Architect

    Oct 2019 - now

  • Sr. Specialist-Technical Process/Quality

    Jul 2017 - Oct 2019

  • Manager Network Ops

    Feb 2013 - Jul 2017

  • Manager Network Ops

    Oct 2010 - Feb 2013