Yousef Mustafa

Experience

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  Trans. Jordan for Info. Tech. & Development (ITD)

  Jan 2004 - Jan 2006

  Senior Oracle Developer

  Duties:• Developing many modules (Checks, Inventory, Tenders and Purchasing) using many tools like Oracle Developer 10g, 9i, 6i (forms, reports and Designer).• Implementation and Support for other modules:- Arabic House of Trade Corp. and Orient Drug Store – Shakhsheer (General Ledger, Checks, Inventory, Tenders and Purchasing).- Dentists Association and Pharmacists Association (Retirement, Insurance, Investment).

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  Optimiza

  Jan 2006 - Jan 2008

  Senior Oracle Support Engineer

  Duties:• Oracle Database Administrator & Oracle Application Server Administrator.• Supporting Oracle Database (9i, 10g).• Supporting Oracle Application Server (10g).• Supporting Oracle Developer Suite (2000, 6i, 9i, 10g).• Installation and Configuration of Oracle Server products (Database, Application Server and Real Application Cluster) on any platform (Solaris, Aix, HP, Windows …).• Installation and Configuration of Oracle Tools and Utilities.• On Site Support to customers such as ministers, banks, army and universities. This support includes performance tuning, problem diagnosis, troubleshooting, applying of patches and bug fixes and performing upgrades. Also the onsite support includes database creation and organization, space management, design and implements the backup strategies. عرض أقل

• 

  Zain Group

  Jan 2008 - Jan 2012

  Senior Customer Service Analyst

  Duties:• Working as application support & Application Admin for many applications in Zain KSA (Payment Gateway, SADAD, POS, TCOMM and SIMAH).• Writing programs & scripts to support these applicationsWith very good knowledge in Oracle DB, Oracle Application Server & Unix. • Ability to troubleshoot/identify problems across all tiers of web based applications.• Knowledge of developing project documentation, requirement specifications, User Test cases, system test cases, design documents and testing strategies/plan. عرض أقل

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  Mobily

  Jul 2012 - now

  Duties: • Leading the projects of two departments (Business Customer Management and Business Services) in Business Unit.• Gathering & Analyzing the business requirements and technically implementing the business requirements with all technical and engineering teams. • Conducting the User Acceptance Testing (UAT) for all implemented products and platforms.• Supporting the business process enhancing, improvement, and engineering for service provisioning, service operation, and service support processes, this is affecting multiple functions in business.• Reporting and communicating the results of products & platform implementation and testing to all key stakeholders.• Day to day communication with related departments (Marketing, Business Customer Care, IT, Engineering & Operation) by meetings, Emails, one to ones to discuss technical projects delivery, resolve conflicts, follow up and reports.• Contacting & follow up with SMSC team for creation/modify Short Codes & Large Accounts for Business Unit.Projects:• Business iBill.• Revamp Business Bill Layout.• Revamp Business IVR 901.• Business eCare.• Business Express Payment from ePortal.• B-In Touch.• Business Corporate Hierarchy.• Business SMS Broad Cast tool.• Enhancement projects of many systems in Mobily (Siebel, BMS, IVR, UAD & ePortal). عرض أقل

  • Project Manager

    Jun 2014 - now

  • Technical Marketing Manager

    Jul 2012 - Jun 2014