Mohd Aiman Mohd Noor

Experience

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  Synovate

  Mar 2011 - Jun 2011

  Survey Officer

  •Facilitate in identifying the needs, size and competition of the customer through conducting questionnaires, focus group to address the demands of the market and the consumers.•Employ social and communicative skills in interacting to gather information for the purpose of Market Research.•Supervise and monitor the systematic gathering of information using the prescribed methodologies of Quantitative and Qualitative research.

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  Sekolah Menengah Kebangsaan USJ 23

  Mar 2013 - Jul 2013

  English Language Teacher
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  News & Ads Monitoring Agency

  Nov 2013 - Feb 2015

  Media Monitor & Marketing Coordinator

  •Manage the collection and documentation of broadcast media content. •Assists clients (Corporations, Government Bodies &NGOs) with the acquisition of media content and if need be, provide content analysis that are tailored to the client’s specific needs.

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  Bank Muamalat Malaysia Berhad

  May 2015 - Jul 2016

  Customer Service Executive

  • Provide first-hand information on customer's questions and inquiries on their deposit and/or financing product with the bank.• Ensuring issues and requests raised by the customer are appropriately addressed while minimizing customer dissatisfaction.• Troubleshoot issues and provide real- time solutions regarding the bank's electronic banking services.• Conduct periodical interviews on Anti-Money Laundering and Anti-Terrorism Financing to Bank Muamalat Malaysia Berhad’s staff on basic requirements and compliance at the branch & regional office level.• Perform administrative duties on the Contact Centre Fulfillment team to address issues and complaints received from customers and liase with respective departments for resolution. Show less

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  Prudential BSN Takaful Berhad

  Jul 2016 - Apr 2019

  Service Quality Management

  •Manages complaint referrals received from regulatory bodies (Bank Negara Malaysia, Ombudsman for Financial Services, consumer bodies etc.) & customers on the Company’s product, processes and servicing provided. Secondary Management of Information System (MIS) role, retrieval of data & generation of complaint handling reports.•Review and investigates the Company’s Agency-related complaints, involving misconduct & sales practice non-compliance. Provide recommendation for disciplinary action & customer-centric resolution, on issues highlighted to the Company.•Serves as the Company’s representative & witness for civil disputes brought against the Company (resolution through mediation and court proceedings). Show less

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  Great Eastern Takaful Berhad

  Apr 2019 - now

  • I plan & execute the New Business unit's data management need to process and perform Extract, Transform & Load (ETL) of data from the Malaysian Household Living Aid programme (BSH/BPR/BKM/STR), by utilizing SQL & C++ based programme. Under this role, I also oversee new business acquisition for the Company’s online product offering for BNM's Perlindungan Tenang initiative, MikroSayang.• Functions as the Business Analyst for the Group B40 business unit to engage, & support Claims, Scheme Development & Data Management’s business requirement by developing user requirements & overseeing completion of system/ process enhancements, acceptance testing (UAT) for Front & Back End users. • Perform Relationship Management functions, in coordinating information sharing with Stakeholders (LAKSANA/Ministry of Finance, Lembaga Hasil Dalam Negeri, Third Party Administrators & vendors), as well as awareness & education to eligible recipients. Show less

  • Manager, Group B40

    Apr 2022 - now

  • Assistant Manager, mySalam Operations

    Apr 2019 - May 2022