Christine Sherlock

Experience

• 

  MTBC

  Jan 2007 - Jan 2012

  Responsibilities includes monitoring all areas of client revenue cycle management, client services including Billing, Practice Management and EHR Management. Proactively addressing any concerns to retain clients. Acting as the point contact for company’s top 25% clientele. Worked closely with the President, COO, and VP of Revenue Cycle Management to schedule, coordinate reporting, and provide presentations for client meetings in and out of state. Assisting in the management of the Client Relations Department with a team of five members. Developed unique efficiency-enhancing workflow/process improvements, making it possible to accommodate increasing responsibilities necessitated by staff reductions for four acquisitions/mergers. Show less Responsibilities included assisting the Sales Department in closing the account by educating prospect clients on all enrollment activities, transitions, and credentialing. Managed all initial communications with new clients and facilitated all required training schedules and product installations. Managed all enrollment documentation between client and company until completion; working with the client until first submission, thereafter acting as point contact as needed. Managed credentialing requirements by overseeing the department of twenty employees. Communicating and educating clients on related requirements of all Governmental and Commercial payers, including CAQH, and PECOS management. Show less Worked closely with VP of Revenue Cycle Management/Operations by providing on-site support to clients in and out of state. Attended meetings along with VP and alone, to facilitate and provide complaint-resolution assistance by coordinating all departments of operations for the specific need of the client. Assisted in A/R Follow-up on high dollar claims by contacting insurance companies, and appeal preparation/follow-up. Assisted clients in revenue reporting that enabled contract negation with payers. Show less

  • Director, Client Relationship Management/ Revenue Cycle Management

    Jan 2010 - Jan 2012

  • Director, Enrollment - Account Set-up

    Jan 2009 - Jan 2010

  • Manager, Client Relationship Management/Revenue Cycle Management

    Jan 2008 - Jan 2009

  • Patient Care Specialist, Patient Help-Desk

    Jan 2007 - Jan 2008
• 

  NextGen Healthcare

  Apr 2013 - now

  Responsible for supporting a team of Account Managers in driving client success, product and service adoption. Maintain knowledge on all industry and company products and services to assist team in anticipating and meeting the needs of our clients.Develop strategic approaches to account management through building trusted-advisor relationships with clients. Lead stakeholder for department in a number of key company initiatives, including the adoption, integration and commercialization of key solutions.Collaborate in cross-functional leadership meetings to promote process improvement, driving results for our teams and clients. Show less Responsible for hiring and managing team of Account Managers, (local and remote). Reviewed and assigned all client accounts and escalations.Improved and maintained overall client satisfaction through routine annual relationship assessments.Served as a point of escalation and drive issues to resolution for staff and clients, at all levels, including Executive / C-SuiteImplemented, tracked, and monitored communication plans for Account ManagersCoached and trained all team members through regular team and individual meetingsCollaborated with internal teams to create and implement project plans for upgrades and industry initiatives.Created innovative approaches to improve client success, overall client satisfaction, and product adoption. Show less Oversee, manage and communicate with NextGen Healthcare clients on a consistent and ongoing basis through all aspects of NextGen post Implementation to ensure customer satisfaction. Serve as the client's main contact and advocate within NextGen Healthcare post implementation.• Responsible for achieving accurate and timely resolutions to issues that may arise• Maintain constant communication with the accounts that are assigned• Serve as clients advocate within NextGen Healthcare with any issues, concerns or questions.• Responsible for overall satisfaction of assigned accounts• Manage new product Implementations• Developed and executed project plans for product upgrades, ensuring clients test sufficiently prior to upgrades into Production• Prepare and manage plans to resolve customer issues• Work closely with regional Salesperson, Regional VP and Project Manager• Escalation point for clients in the West region. • Coordinate all key resources for timely resolution of issues, and facilitate the communication between NextGen and the client. • Stay current on industry, as well as NextGen news and communicate this to assigned clients. Show less

  • Sr. Manager, Account Management

    Jan 2019 - now

  • Manager, Account Management

    Sept 2015 - Jan 2019

  • Client Care Specialist

    Apr 2013 - Sept 2015