Sabuj Kumar Roy

Experience

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  ConnectBD Ltd.

  Sept 2008 - Sept 2009

  Executive, System Support

  Internet Service Provider

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  Onecall Solutions Limited

  Oct 2009 - Jan 2010

  Network Engineer

  First Independent Contact Center Solution Provider.

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  AGNI Systems Limited

  Jan 2010 - Sept 2010

  Network Engineer

  • Network Deployment and Provisioning: Work closely with sales and customer support teams to facilitate the smooth transition of customers from sales to post-sales phase. Deploy and provision internet connectivity and network services according to customer requirements and service level agreements (SLAs).• Customer Onboarding and Activation: Coordinate with customers to schedule installation appointments and manage the onboarding process. Ensure timely activation of internet connections and provision customer premises equipment (CPE) as necessary.• Network Configuration and Optimization: Configure and optimize network equipment, including routers, switches, and access points, to ensure optimal performance and reliability. Implement Quality of Service (QoS) policies to prioritize critical traffic and improve user experience.• Troubleshooting and Issue Resolution: Serve as the primary POC for post-sales technical support inquiries and network-related issues. Diagnose and troubleshoot connectivity issues, outages & performance degradation to minimize customer impact and ensure timely resolution.• Network Monitoring and Maintenance: Monitor network performance and health using network management tools and monitoring systems. Perform routine maintenance tasks, such as firmware upgrades and patch management, to ensure the stability & security of the network infrastructure.• Customer Education and Support: Provide technical guidance and support to customers regarding network setup, configuration, and troubleshooting. Conduct training sessions and workshops to educate customers on best practices for optimizing their internet connectivity and network performance.• Documentation and Reporting: Maintain accurate records of customer installations, configurations, and support interactions. Generate reports on network performance, service uptime, and customer satisfaction metrics to track key performance indicators (KPIs) and identify areas for improvement. Show less

• 

  Computersource Limited

  Sept 2010 - Nov 2017

  Technical Specialist - Solutions

  •Presales Support: Engage with customers to understand their business requirements and technical needs. Provide expert guidance and recommendations on Avaya and Cisco solutions to address their challenges and achieve their objectives.•Solution Design: Collaborate with sales teams and customers to design customized IPT and Contact Center solutions tailored to their specific requirements. Develop comprehensive solution architectures and proposals.•Implementation and Deployment: Lead the deployment and configuration of Avaya and Cisco technologies, including IP telephony systems, contact center platforms, and associated infrastructure components. Ensure seamless integration with existing IT environments.•Technical Support: Serve as the primary point of contact for technical escalations and support requests related to IPT and Contact Center solutions. Troubleshoot complex issues, conduct root cause analysis, and implement timely resolutions.•Customer Training: Deliver training sessions and workshops to educate customers on the features, functionality, and best practices of Avaya and Cisco solutions. Empower end-users to maximize the value of their investments.•Documentation and Knowledge Sharing: Create detailed technical documentation, including system designs, configuration guides, and troubleshooting procedures. Share insights and lessons learned with internal teams and customers to foster continuous improvement. Show less

• 

  Tech Valley Networks Ltd.

  Dec 2017 - Mar 2024

  • Focus on solving customers business challenges, translating business needs to technical requirements.• Design and deliver solutions and proposals for Data and Security projects• Assisted in developing BOMs and mentoring sales engineers• Managed configuration tools and outlined designs according to client needs.• Work closely with the sales team and assist in expanding the client base.• Determine new business opportunities and develop strategies.• Conducted customer presentations and highlighted the benefits of various Data & Security Solutions.• Shared solution updates with clients and internal team.• Liaised between client and technical and OEM sales/presales teams. Show less

  • Deputy General Manager, Pre-Sales

    Jan 2024 - Mar 2024

  • Asst. General Manager, Pre-Sales (Network & Cyber-Security)

    Oct 2021 - Mar 2024

  • Senior Manager, Pre-Sales (Network & Cyber-Security)

    Dec 2017 - Mar 2024
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  华为

  Apr 2024 - now

  Senior Solution Manager

  • Strategic Solution Development: Lead the development and implementation of strategic solutions in the Datacom domain, aligning with Huawei's business objectives and market demands.• Client Engagement: Act as a primary point of contact for key clients, understanding their business needs, and providing tailored Datacom solutions to address their challenges effectively.• Solution Architecture: Design end-to-end Datacom solutions, considering factors such as scalability, performance, security, and cost-effectiveness, while leveraging Huawei's products and technologies.• Cross-functional Collaboration: Collaborate closely with internal teams including sales, engineering, and product management to ensure seamless delivery of Datacom solutions and drive customer satisfaction.• Market Analysis: Conduct market research and analysis to identify emerging trends, competitive landscapes, and opportunities for innovation in the Datacom industry, informing strategic decision-making.• Pre-sales Support: Support the sales team by providing technical expertise and solution consultation during the pre-sales phase, including solution presentations, demonstrations, and proposal development.• Continuous Improvement: Drive continuous improvement initiatives within the solutions portfolio, leveraging feedback from customers, stakeholders, and industry best practices to enhance solution offerings.• Industry Thought Leadership: Stay updated on the latest advancements in Datacom technologies, standards, and methodologies, and share insights through thought leadership articles, presentations, and participation in industry events. Show less