Dhananjay Bhujade

Experience

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  Elite Architectural Solutions

  Jan 2016 - Jan 2017

  Sales & Marketing Executive
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  Xceller IT and Learning Solutions Pvt Ltd

  Mar 2017 - Sept 2017

  Trainee Network Engineer

  -Working on Network Change Management with detail planning to avoid any impact.-Identifying the Network Capacity and Availability issue and providing timely solutions.-Implementing network security policies across routers and firewalls.-Work closely with other team members to ensure existing standards, policies, and compliance are carefully followed.Identify and work to automate routine and frequent network changes.-Planning and executing infrastructure upgrades projects (software upgrades, hardware refresh, etc.) Show less

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  Concentrix

  Apr 2018 - May 2021

  Subject Matter Expert [SME]

  -Effectively apply expertise in the fulfillment of service requests to assist customers utilizing Salesforce software.-Strive for first-contact fulfillment within target fulfillment times, balancing completeness of resolution and quality of service while maintaining appropriate escalation rates in accordance to standards.-Understand and follow company and departmental guidelines and policies for customer interaction/customer service.-Adopt and exhibit core behaviors toward teamwork and professionalism as defined by departmental standard.-Ensure customer interactions are handled as set forth by department policy and procedure and as directed by management.-Thoroughly and accurately document details of all customer interactions in appropriate case management system.-Provide input for the design and construction of test cases and scenarios and may also validate executed test results.-Obtain or provide approval for changes to rules, processes and policies-Have been taking supervisory calls and handling escalation to retain the irate customer.-Day-to-day updates and Daily Reports to the CSR regarding new schemes and products of the company.-Auditing the call and SR data raised by officers and feedback provided for accuracy for best outputs to the customers. Show less

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  Sophos

  May 2021 - now

  • Endpoint security engineer

    May 2021 - now

  • Technical Support Engineer

    May 2021 - Jan 2022